Software Asset Management Advisor

Earn Modes; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ExxonMobil in Bengaluru is seeking a Software Asset Management Advisor to strengthen SAM processes and governance, including guidance on ServiceNow break-fix activities and adapting the SAM program for cloud architecture.

The role requires collaboration with IT, procurement, and legal teams to ensure license compliance, optimize software licensing strategies, and maintain accurate asset inventories across the organization.

Qualifications

• Bachelor’s degree in IT, CS, or business administration.
• Experience with software asset management and IT assets.
• Knowledge of software licensing models and SAM best practices.

Responsibilities

• Develop and customize SAM modules on the ServiceNow platform to meet business requirements.
• Govern and Manage software asset management processes, including analytics of contracts, usage, and deployment data.
• Create and maintain documentation for SAM processes, customizations, and configurations.
• Collaborate with IT, procurement, and legal teams to ensure compliant software license management.

Skills

IT Asset Management

Software Licensing

ServiceNow

Vendor Management

Analytics

Education

Bachelor's degree in information technology, computer science, or business administration

Tools

ServiceNow

Job description

Job Description

About us

At ExxonMobil, our vision is to lead in energy innovations that advance modern living while reducing emissions. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more aboutour What and our Whyand how we canworktogether.

Job Description

• We are seeking a highly skilled Software Asset Management Advisor for providing increasingly critical technical expertise on all SAM Processes and Platform in our scope.
• Their primary focus will be on providing technical guidance to both the Teams (Product & Operations Team) to ensure seamless integration and support is provided across the organization. They will also guide Teams to perform Service Now break-fix activities using global consistent methodologies and tools.
• In addition, they will act as an expert in SAM area to provide high-quality advice to internal stakeholders and SAM engineers in improving the existing process and making it more robust.
• With the SAAS Application getting added to SAM scope, they will help adapting the SAM program to address the new and varied challenges presented by cloud architecture

Job Responsibilities

• Development & Customization:
  1. Their expertise will be crucial in ensuring compliance with software licensing agreements and optimizing our software licensing strategies.
  2. Identify and resolve discrepancies in software asset records.
  3. Configure and customize SAM modules on the ServiceNow platform to meet business requirements.
  4. Develop workflows, dashboards, and reports to optimize software asset management processes.
  5. Implement integrations with other IT systems to streamline software asset management.
• Process Improvement:
  1. Govern and Manage software asset management processes, including analytics of contracts, usage, and deployment data.
  2. Collaborate with stakeholders to gather requirements and design solutions for SAM processes.
  3. Identify areas for process improvement within software asset management and recommend enhancements.
  4. Ensure alignment of SAM processes with industry best practices and compliance standards.
• Documentation & Reporting:
  1. Create and maintain documentation for SAM processes, customizations, and configurations.
  2. Generate regular reports on software usage, license compliance, and cost savings.
  3. Lead external vendor audit defense engagement, devising strategy and communicating with stakeholders.
• Collaboration:
  1. Work closely with IT, procurement, and legal teams to ensure accurate and compliant software license management.
  2. Responsible for maintaining awareness of relevant technical and product trends through self-learning, training classes, and job shadowing.
  3. Collaborate with ServiceNow administrators and developers to integrate SAM with other ITSM modules.

Primary skill set

• Individuals need to possess a strong background in information technology, combined with expertise in asset management principles and practices.
• A bachelor’s degree in a relevant field such as information technology, computer science, or business administration is often a minimum requirement.
• Solid technical knowledge and understanding of various IT assets, software licensing models, and industry best practices are essential.
• Strong analytical and problem-solving skills, as well as attention to detail, are necessary for accurately managing and reconciling complex asset inventories.
• Effective communication and interpersonal skills are also crucial, as IT Asset Managers often collaborate with cross-functional teams, vendors, and stakeholders to achieve organizational goals.

Certification

• Additionally, certifications such as Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM) can demonstrate a candidate’s knowledge and commitment to the field.

Soft skill sets

• Strong Communication and presentation Skills

Job Group Capability

Procurement

Job Group

Managed Service Provider (MSP) Vendor Management

Job Role Description

Responsible for supporting oversight and serving as a point of contact for assigned vendors, while assisting in building and maintaining relationships with internal customers, procurement, and vendors to support business benefits and minimize value leakage. Supports the monitoring of contractual obligations and contributes to maintaining value, efficiency, and operational integrity in vendor relationships. This role involves applying established vendor segmentation criteria, tracking vendor performance, coordinating with stakeholders, and supporting alignment of vendor capabilities with business strategy and compliance requirements. Additionally, the role contributes to continuous improvement activities and supports decision making through accurate information and reporting.

Job Role Responsibilities

• Vendor Segmentation: Assist in segmenting vendors based on the Strategic Relationship Management model
• Vendor Stewardship: Scale vendor stewardship requirements based on determined segmentation
• Stakeholder Engagement: Facilitate regular meetings to manage vendors across the four pillars: Contract, Risk, Performance, and Relationship. Partner with Procurement Contract Management to manage overall vendor enabling agreements and with IT to align vendor products / services.
• Market Knowledge: Understand how the supplier fits into the market space and service offering
• Process Maintenance & Compliance: Understand and support basic procurement processes, including payables, contract terms, and associated functions (e.g., Treasury, Controllers, Safety Security Health and Environmental, Data Privacy). Understand controls requirements and act as an interface between vendors and auditing entities (e.g., system and organization controls audit)
• Monitor Data & Performance: Monitor vendor performance, maintain reporting, and share information with stakeholders

Functional Skills

• Opportunity & Market Identification
• Negotiation
• End-to-End Source to Pay Lifecycle Expertise & Innovation
• Alternate Location

Alternate Location:

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Job Segment: Sustainability, Cloud, Business Process, Computer Science, Relationship Manager, Energy, Technology, Management, Customer Service

Source: Company Career page