Sr. Salesforce Engineer- Service

Randstad; Hyderabad; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Randstad Hyderabad is seeking an experienced Salesforce Developer to design, build, and ship well-tested features with a focus on code quality. You will develop Apex, LWCs, and integrations for Work Orders, Service Appointments, and FSL entities, and contribute to scalable data models and security.

The role requires 7–9 years of hands-on Salesforce experience, PD1 certification, and strong communication with stakeholders in Agile environments.

Qualifications

• Bachelor's in Computer Science or related field or equivalent work experience
• Salesforce PD1 certification is required
• 7-9 years of hands-on Salesforce experience with Apex/LWC/SOQL
• Experience with SOAP/REST and Bulk APIs, integration design

Responsibilities

• Design, build, and ship features with emphasis on code quality and maintainability
• Develop Apex, LWC, and SOQL/SOSL for Work Orders, Service Appointments, and FSL entities
• Build enterprise-grade LWCs for dispatcher console extensions and mobile UI
• Implement integrations with CTI, IVR, scheduling engines, and ERP using REST/SOAP
• Customize FSL Core components like Service Resources, Territories, and Shifts
• Engineer scheduling/optimization logic using FSL APIs
• Enable Omni Channel routing and case/work order assignment rules
• Troubleshoot scheduling, mobile sync, routing, and dispatch across integrations
• Optimize Apex, SOQL, and async processing for high volumes
• Create reusable frameworks and test data factories
• Deliver high-quality tests and CI/CD support
• Leverage AI-assisted coding to accelerate delivery
• Create design docs for data models and integration specs

Skills

Apex

LWC

SOQL/SOSL

APIs

DevOps

Agile/Scrum

Stakeholder communication

JavaScript

CI/CD

Problem solving

Education

Bachelor's in Computer Science

Salesforce PD1 certification

Tools

Copado

Jenkins

REST APIs

SOAP APIs

Job description

Immediate Joiners Only

Job Role

• Design, build, and ship well-tested features while setting high standards for code quality and maintainability
• Develop advanced Apex (triggers, classes, queueable, schedulable) for Work Orders, Service Appointments, Assets, and FSL entities
• Build enterprise grade LWCs for dispatcher console extensions, technician mobile UI, and service timeline components
• Implement robust integrations with CTI, IVR, scheduling engines, inventory/ERP using REST/SOAP and Platform Events
• Customize and extend FSL Core: Service Resources, Territories, Skills, Shifts, Work Types, and Maintenance Plans
• Engineer custom scheduling and optimization logic (travel time, capacity models, load balancing) using FSL APIs
• Implement Omni Channel routing, presence, case/work order assignment rules with Apex/LWC support
• Troubleshoot complex scheduling, mobile sync, routing, and dispatch failures across multi system integrations
• Optimize Apex, SOQL, and async processing for large case, work order, and appointment volumes
• Create reusable Apex frameworks, utility classes, LWC helpers, and test data factories
• Deliver high-quality unit/integration tests and support CI/CD pipelines for FSL-focused releases
• Leverage Agentforce Vibes, Salesforce Copilot and other AI-assisted coding to accelerate delivery and code quality
• Create design docs including data models, sequence diagrams, and integration specs

Qualification

Bachelor's in Computer Science or related field or equivalent work experience Salesforce PD1 certification

Experience & Competencies

7-9 Years of experience

• Hands on experience with Apex, Lightning (LWC), and SOQL/SOSL.
• Handson experience with SOAP, REST, and Bulk APIs, including API design, development, and management.
• Strong understanding of the Salesforce platform, Service Cloud, Salesforce FSL including its architecture, capabilities and constraints.
• Good understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines.
• Experience in building scalable data models, security models, and complex technical solutions for Sales and Sales Operations
• Experience with middleware products for integration
• Experience with Agentforce, Copilot, AIpowered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.
• Experience working in Scrum/Agile based development environment
• Self-driven and ability to handle handles ambiguity and escalations.
• Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly.
• Experience/Co mpetencies (Nice to Have)
  • Proficiency in modern JavaScript beyond basic LWC usage