Salesforce Service Cloud Techno Functional Consultant

Experis; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Experis Bengaluru is seeking an experienced Salesforce Service Cloud Techno-Functional Consultant to lead Service Cloud initiatives and integration projects. The role emphasizes Omni-Channel configuration, development with Aura/LWC, and robust deployment processes.

You will collaborate with stakeholders, implement API-based integrations, and participate in CI/CD deployments to ensure scalable, secure Salesforce applications. Strong debugging and SOA understanding are essential.

Qualifications

• Hands-on experience with Salesforce Service Cloud deployments and configurations.
• Experience with Omni-Channel routing and debugging processes.
• Proficient in building integrations using SOAP/REST/Bulk APIs.
• Developing with Aura Components and Lightning Web Components (LWC).
• Familiarity with AppExchange products and third-party integrations.
• Experience in CI/CD pipelines and deployment automation (Jenkins).
• Strong SQL, RDBMS concepts and SOA principles.
• Experience in debugging and developing test cases.

Responsibilities

• Develop and support Salesforce Service Cloud solutions.
• Work on Omni-Channel configuration, routing, and debugging.
• Build and maintain Salesforce integrations using SOAP, REST, Bulk API, and Metadata API.
• Develop solutions using Aura Components, Lightning Web Components (LWC), and JavaScript.
• Integrate Salesforce with third‑party applications and AppExchange products.
• Participate in deployment activities using CI/CD and Jenkins.
• Follow change management processes to ensure system stability and data integrity.
• Work with business stakeholders to gather and understand functional requirements.
• Communicate technical solutions with technical and non‑technical teams.
• Support scalable, secure, and highly available Salesforce applications.

Skills

Salesforce Service Cloud

Omni-Channel

Aura Components

Lightning Web Components

JavaScript

SOAP/REST/Bulk APIs

AppExchange integrations

CI/CD & Jenkins

SQL & RDBMS

SOA concepts

Testing & debugging

Tools

CI/CD Tools

Jenkins

Job description

Job Overview

We are looking for an experienced Salesforce Service Cloud Techno Functional Consultant with 915 years of Salesforce experience. The ideal candidate should possess strong expertise in Service Cloud, Omni-Channel, Salesforce Administration, and Salesforce development. The role requires hands‑on experience in Service Cloud implementations, Salesforce integrations, deployment processes, and business analysis.

Key Responsibilities

• Develop and support Salesforce Service Cloud solutions.
• Work on Omni-Channel configuration, routing, and debugging.
• Build and maintain Salesforce integrations using SOAP, REST, Bulk API, and Metadata API.
• Develop solutions using Aura Components, Lightning Web Components (LWC), and JavaScript.
• Integrate Salesforce with third‑party applications and AppExchange products.
• Participate in deployment activities using CI/CD and Jenkins.
• Follow change management processes to ensure system stability and data integrity.
• Work with business stakeholders to gather and understand functional requirements.
• Communicate technical solutions with technical and non‑technical teams.
• Support scalable, secure, and highly available Salesforce applications.

Required Skills

• 915 years of Salesforce experience.
• Strong hands‑on experience in Salesforce Service Cloud.
• Experience with Omni-Channel and Routing.
• Experience in Aura Components, LWC, and JavaScript.
• Hands‑on experience with SOAP API, REST API, Bulk API, and Metadata API.
• Experience with Salesforce integrations and AppExchange products.
• Experience in CI/CD and Jenkins deployment.
• Strong understanding of SQL, RDBMS, and SOA principles.
• Experience in debugging and test case execution.