Salesforce Service Cloud Developer

WillWare Technologies; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WillWare Technologies in Bengaluru is looking for a Salesforce Service Cloud Developer with 6+ years of Salesforce development experience and at least 3 years in Service Cloud implementations. The role requires strong expertise in Email-to-Case, Case Management, Apex, LWC, Salesforce Flows, and enterprise integrations.

The candidate will design, develop and support Service Cloud solutions in an Agile environment, collaborating with analysts, architects and other teams.

Qualifications

• 5+ years of Salesforce development experience including Service Cloud implementations.
• Strong expertise in Email-to-Case, Case Management and Service Console.
• Hands-on with Apex, LWC, Salesforce Flows and integrations via REST/SOAP APIs.
• Familiar with middleware for data integration (Boomi/Informatica).
• Knowledge of Salesforce architecture, governor limits and security best practices.

Responsibilities

• Design, develop, customize, and support Salesforce Service Cloud solutions.
• Implement and maintain Email-to-Case and Case Management processes.
• Configure Service Console, Omnichannel Routing, and Knowledge Base.
• Develop scalable solutions using Apex, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing.
• Create responsive UIs with Lightning Web Components (LWC).
• Build and maintain Salesforce Flows and declarative automations.
• Develop and maintain integrations using REST/SOAP APIs and middleware.
• Troubleshoot, perform root-cause analysis, and ensure best practices.

Skills

Salesforce Service Cloud

Email-to-Case

Case Management

Service Console

Omnichannel Routing

Knowledge Base

Apex

Apex Triggers

SOQL

SOSL

Batch Apex

Async Apex

Lightning Web Components

Salesforce Flows

REST API

SOAP API

Platform Events

Boomi

Informatica

Education

Salesforce Platform Developer I Certification

Tools

Boomi

Informatica

Job description

• Experience:6+ Years


• Service Cloud Experience: 3+ Years


• Role: Salesforce Service Cloud Developer


• Work Mode:5 Days office

Job Summary

We are seeking an experienced Salesforce Service Cloud Developer with 5+ years of Salesforce development experience and at least 3 years of hands‑on experience in Salesforce Service Cloud implementations. The ideal candidate should have strong expertise in Service Cloud customization, Email‑to‑Case, Case Management, Apex, LWC, Salesforce Flows, and enterprise integrations.

Key Responsibilities

• Design, develop, customize, and support Salesforce Service Cloud solutions.


• Implement and maintain Email-to-Case and Case Management solutions.


• Configure and customize Service Console, Omnichannel Routing, and Knowledge Base.


• Develop scalable solutions using Apex, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing.


• Develop responsive user interfaces using Lightning Web Components (LWC).


• Build and maintain Salesforce Flows and other declarative automation.


• Develop and maintain integrations using REST/SOAP APIs, Platform Events, and middleware platforms such as Boomi/Informatica.


• Troubleshoot production issues and perform root‑cause analysis.


• Follow Salesforce development best practices, governor limits, security standards, and performance optimization techniques.


• Collaborate with business analysts, functional teams, architects, and other technical teams in an Agile environment.


• Participate in design, development, testing, deployment, and production support activities.


• Contribute to enterprise‑scale Salesforce Service Cloud implementations.

Required Technical Skills

Strong hands‑on experience with Salesforce Service Cloud.

Strong experience in:

• Email-to-Case


• Case Management


• Service Console


• Omnichannel Routing


• Knowledge Base

Strong development experience in:

• Apex


• Apex Triggers


• SOQL/SOSL


• Batch Apex


• Async Apex


• Lightning Web Components (LWC)


• Salesforce Flows

Strong experience with Salesforce integrations using:

• REST API


• SOAP API


• Platform Events


• Boomi / Informatica or similar middleware

Good understanding of Salesforce architecture, governor limits, security, and performance optimization.

Experience working on enterprise‑scale Salesforce Service Cloud programs.

Mandatory Requirement

• Salesforce Platform Developer I Certification - Mandatory


• Strong hands‑on experience in Email-to-Case implementation


• Strong Service Cloud customization experience


• Hands‑on Apex and LWC development


• Strong Salesforce integration experience