Salesforce Functional Consultant

Techversantinfotech; Ernakulam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Techversantinfotech is hiring a Salesforce Functional Consultant in Ernakulam, Kerala. This role requires expertise in gathering and documenting business requirements, designing functional Salesforce solutions, and configuring various objects and workflows within Salesforce.

The ideal candidate will have 4–7 years of consulting experience, strong knowledge of Sales Cloud and Service Cloud, and excellent stakeholder management skills. Preferred certifications include Salesforce Administrator and Sales Cloud or Service Cloud Consultant.

Qualifications

• 4–7 years of Salesforce consulting experience.
• Strong knowledge of Sales Cloud and Service Cloud.
• Expertise in Salesforce configuration and process automation.

Responsibilities

• Gather and document business requirements.
• Design functional Salesforce solutions.
• Configure objects, fields, workflows, Flows, reports, and dashboards.
• Conduct workshops, demos, and training sessions.

Skills

Salesforce consulting experience

Sales Cloud knowledge

Service Cloud knowledge

Stakeholder management skills

Tools

Salesforce

Job description

What’s important to us: We are looking for a Salesforce Functional Consultant acts as a bridge between business stakeholders and technical teams, focusing on requirement gathering, solution design, configuration, and client communication.

Key Responsibilities

• Gather and document business requirements
• Design functional Salesforce solutions
• Configure objects, fields, workflows, Flows, reports, and dashboards
• Conduct workshops, demos, and training sessions
• Prepare BRDs, FRDs, user stories, and process flows
• Support UAT and issue resolution
• Act as primary point of contact for functional discussions

Required Skills & Qualifications

• 4–7 years of Salesforce consulting experience
• Strong knowledge of Sales Cloud and Service Cloud
• Expertise in Salesforce configuration and process automation
• Excellent stakeholder management skills

Certifications (Preferred)

• Sales Cloud or Service Cloud Consultant
• Salesforce Administrator (Mandatory)