Salesforce QA

HTC Global Services; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

HTC Global Services is seeking an experienced QA Lead (6+ years) to drive quality assurance for Salesforce Community (Experience Cloud) applications. You will lead hands-on testing and coordinate between onsite and offshore teams to ensure scalable, secure Salesforce solutions.

You will define QA strategy, review test plans, oversee functional, regression, and UAT testing, and mentor junior testers while ensuring timely delivery of milestones.

Qualifications

• 6+ years of QA experience
• Strong hands-on experience with Salesforce Community / Experience Cloud
• Salesforce test automation experience ( Selenium or Copado)
• API and integration testing experience (Postman)
• Deep understanding of Salesforce data model, security, and automation
• Proven experience leading onsite–offshore QA teams
• Strong stakeholder management and client communication skills
• Experience working in Agile/Scrum environments
• Excellent documentation, reporting, and mentoring skills

Responsibilities

• Lead end-to-end QA activities for Salesforce Community (Experience Cloud) applications
• Define QA strategy, test approach, and quality metrics for projects and releases
• Review and approve test plans, test cases, and test execution results
• Perform and oversee functional, regression, integration, UAT, and smoke testing
• Provide technical guidance on testing Salesforce features
• Manage and coordinate onsite and offshore QA teams, ensuring alignment across time zones
• Assign tasks, track progress, and ensure timely delivery of QA milestones
• Facilitate defect triage meetings and work closely with development and product teams
• Ensure proper defect lifecycle management and root cause analysis
• Support UAT planning and execution with business stakeholders
• Oversee release sign-offs and post-production validation
• Drive continuous improvement in QA processes, standards and best practices

Skills

QA leadership

Salesforce Community

Automation testing (Selenium/Copado)

API testing (Postman)

Salesforce data model and security

onsite-offshore coordination

stakeholder management

Agile/Scrum

documentation and mentoring

Job description

About the Role

We are seeking an experienced QA with 6+ years to drive quality assurance efforts for Salesforce Community (Experience Cloud) applications. This role requires strong leadership, hands-on testing expertise, and effective coordination between onsite and offshore teams to ensure high-quality, scalable, and secure Salesforce solutions.

Requirements

• Lead end-to-end QA activities for Salesforce Community (Experience Cloud) applications
• Define QA strategy, test approach, and quality metrics for projects and releases
• Review and approve test plans, test cases, and test execution results
• Perform and oversee functional, regression, integration, UAT, and smoke testing
• Provide technical guidance on testing Salesforce features:
• Experience Cloud pages and components
• Lightning components and Apex functionality
• Flows, workflows, validation rules, and automation
• Manage and coordinate onsite and offshore QA teams, ensuring alignment across time zones
• Assign tasks, track progress, and ensure timely delivery of QA milestones
• Facilitate defect triage meetings and work closely with development and product teams
• Ensure proper defect lifecycle management and root cause analysis
• Support UAT planning and execution with business stakeholders
• Oversee release sign-offs and post-production validation
• Drive continuous improvement in QA processes, standards and best practices

Required Skills & Qualifications

• 6+ years of QA experience
• Strong hands-on experience with Salesforce Community / Experience Cloud
• Salesforce test automation experience ( Selenium or Copado)
• API and integration testing experience (Postman)
• Deep understanding of Salesforce data model, security, and automation
• Proven experience leading onsite–offshore QA teams
• Strong stakeholder management and client communication skills
• Experience working in Agile/Scrum environments
• Excellent documentation, reporting, and mentoring skills

Good-to-Have Skills

• Salesforce Admin / Advanced Admin / QA certification
• CI/CD and release management exposure in Salesforce environments.