Salesforce QA

HTC Global Services, Inc.; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid flexibility

Work-life balance

Career development plan

Rewards program

Upskilling Focus

Emerging Technologies experience

Job summary

HTC Global Services is seeking an experienced QA Lead to oversee QA activities for Salesforce Experience Cloud projects. You will lead end-to-end testing efforts, define strategies, and coordinate between onsite and offshore teams to deliver high-quality Salesforce solutions.

The role demands hands-on testing expertise, strong leadership, and excellent stakeholder communication in an Agile environment. Hybrid work setup and career growth opportunities are offered.

Qualifications

• 6+ years of QA experience.
• Strong hands-on experience with Salesforce Community / Experience Cloud.
• Salesforce test automation experience ( Selenium or Copado).
• API and integration testing experience (Postman).
• Deep understanding of Salesforce data model, security, and automation.
• Proven experience leading onsite–offshore QA teams.
• Strong stakeholder management and client communication skills.
• Experience working in Agile/Scrum environments.
• Excellent documentation, reporting, and mentoring skills.

Responsibilities

• Lead end-to-end QA activities for Salesforce Community (Experience Cloud) applications.
• Define QA strategy, test approach, and quality metrics for projects and releases.
• Review and approve test plans, test cases, and test execution results.
• Perform and oversee functional, regression, integration, UAT, and smoke testing.
• Provide technical guidance on testing Salesforce features: Experience Cloud pages and components, Lightning components and Apex functionality, Flows and automation.
• Manage onsite and offshore QA teams, ensuring alignment across time zones.
• Assign tasks, track progress, and ensure timely delivery of QA milestones.
• Facilitate defect triage meetings and collaborate with development and product teams.
• Ensure proper defect lifecycle management and root cause analysis.
• Support UAT planning and execution with business stakeholders.
• Oversee release sign-offs and post-production validation.
• Drive continuous improvement in QA processes, standards and best practices.

Skills

QA leadership

Salesforce Experience Cloud

Salesforce test automation

API testing

Postman

Agile/Scrum

Stakeholder management

Mentoring

Tools

Selenium

Copado

Postman

Job description

Location: Hyderabad (TG) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 244079

Job Description:

About the Role:

We are seeking an experienced QA with 6+ years to drive quality assurance efforts for Salesforce Community (Experience Cloud) applications. This role requires strong leadership, hands-on testing expertise, and effective coordination between onsite and offshore teams to ensure high-quality, scalable, and secure Salesforce solutions.

Requirements:

• Lead end-to-end QA activities for Salesforce Community (Experience Cloud) applications
• Define QA strategy, test approach, and quality metrics for projects and releases
• Review and approve test plans, test cases, and test execution results
• Perform and oversee functional, regression, integration, UAT, and smoke testing
• Provide technical guidance on testing Salesforce features:
• Experience Cloud pages and components
• Lightning components and Apex functionality
• Flows, workflows, validation rules, and automation
• Manage and coordinate onsite and offshore QA teams, ensuring alignment across time zones
• Assign tasks, track progress, and ensure timely delivery of QA milestones
• Facilitate defect triage meetings and work closely with development and product teams
• Ensure proper defect lifecycle management and root cause analysis
• Support UAT planning and execution with business stakeholders
• Oversee release sign-offs and post-production validation
• Drive continuous improvement in QA processes, standardsand best practices

Required Skills & Qualifications

• 6+ years of QA experience
• Strong hands-on experience with Salesforce Community / Experience Cloud
• Salesforce test automation experience ( Selenium or Copado)
• API and integration testing experience (Postman)
• Deep understanding of Salesforce data model, security, and automation
• Proven experience leading onsite–offshore QA teams
• Strong stakeholder management and client communication skills
• Experience working in Agile/Scrum environments
• Excellent documentation, reporting, and mentoring skills

Good-to-Have Skills

• Salesforce Admin / Advanced Admin / QA certification
• CI/CD and release management exposure in Salesforce environments.

At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs