Salesforce LwC Agentforce-SA

PwC Acceleration Center India; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

PwC Acceleration Center India is seeking a Salesforce LwC Agentforce‑SA to engage directly with clients, delivering tailored Salesforce solutions that drive business transformation. In this role, you will manage implementations, develop training materials, and provide technical consultation.

Your focus will be on client engagement and guiding junior staff, fostering collaboration while utilizing your Salesforce knowledge to enhance operational efficiency.

Qualifications

• At least 4 years of experience in a relevant role.
• Oral and written proficiency in English required.

Responsibilities

• Managing Salesforce Service Cloud implementations to enhance client support operations.
• Developing training materials for Salesforce Lightning to facilitate user adoption.
• Conducting business process modeling to optimize Salesforce integration.
• Utilizing analytical thinking to improve business application consulting strategies.

Skills

Salesforce Service Cloud

Salesforce Lightning

Analytical thinking

Client support operations

Education

Bachelor's degree

Tools

Salesforce Administration

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce LwC Agentforce‑SA, you will engage directly with clients to deliver tailored Salesforce solutions that drive business transformation and enhance operational efficiency. Within our Technology Consulting practice, you will leverage your skills to navigate complex client environments, analyze business needs, and implement innovative Salesforce strategies that align with client objectives.

As a Senior Associate, you will focus on building meaningful client relationships and guiding junior team members. You will use your problem‑solving skills to address complex challenges, anticipate client needs, and deliver quality solutions. Your role will involve mentoring others, fostering a collaborative environment, and developing a deeper understanding of the business context to support client engagements effectively.

In this role at PwC Acceleration Center India, you will be at the forefront of client support, utilizing your Salesforce knowledge to deliver impactful solutions. You will have the opportunity to grow your personal brand and technical skills while contributing to the firm’s overall business strategies. Embracing ambiguity, you will use these moments as opportunities to ask questions and develop new ideas, enhancing your professional growth and client‑focused approach.

Responsibilities

• Managing Salesforce Service Cloud implementations to enhance client support operations
• Developing training materials for Salesforce Lightning to facilitate user adoption and proficiency
• Conducting business process modeling to optimize Salesforce integration within enterprise systems
• Utilizing analytical thinking to assess and improve business application consulting strategies
• Implementing technology solutions to support emerging technologies and innovative design
• Collaborating with teams to standardize processes and improve project architecture
• Providing technical consultation for Salesforce administration and enterprise software integration
• Leading systems project management efforts to align with business model development goals
• Supporting application software deployment to enhance IT infrastructure and technology administration
• Embracing change and intellectual curiosity to drive technology innovation and integration

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role‑relevant Salesforce Cloud certifications
• Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning
• Utilizing analytical thinking to solve complex business problems
• Developing training materials to enhance team capabilities
• Implementing technology solutions to optimize business processes
• Embracing change and fostering innovation in technology projects