Salesforce Data Cloud +Agentforce -Senior Associate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

PwC Acceleration Center India seeks a Senior Associate to deliver innovative Salesforce solutions on the AgentForce and Data Cloud platforms. You will engage with clients to design tailored workflows, optimize Service Cloud deployments, and mentor junior team members across diverse projects.

You will lead technical discussions, architect solutions, and leverage Apex, AI services, and the broader Salesforce toolkit to drive business outcomes while collaborating across Advisory, Assurance, Tax and

Qualifications

• Bachelor's degree required
• 4+ years of experience required
• Proficiency in English (oral and written) required
• Experience with Salesforce Service Cloud and AgentForce
• Knowledge of Data Cloud, Apex, and AI services is a plus
• Familiarity with CI/CD practices and Salesforce DX preferred
• Strong client-facing and mentoring capabilities

Responsibilities

• Create tailored solutions on Salesforce AgentForce platform.
• Manage Salesforce Service Cloud implementations to enhance client service capabilities.
• Build intelligent workflows and optimize case-management using AgentForce, Data Cloud, Apex, AI, and Salesforce toolkit.
• Develop business process models and integrate enterprise software solutions.
• Lead technical consultation and project architecture for Salesforce projects.
• Utilize Salesforce Lightning and Administration skills to optimize platform performance.
• Coordinate systems project management and technology integration efforts.
• Create and maintain training materials to support implementations.
• Analyze business models to identify improvement opportunities.
• Collaborate with teams to drive innovative design solutions.

Skills

English proficiency

Consulting skills

Salesforce Service Cloud

AgentForce

Salesforce Data Cloud

Apex

AI services

Git & CI/CD

Education

Bachelor's degree

Tools

Salesforce AgentForce

Salesforce Service Cloud

Salesforce Lightning

Salesforce DX

Git

Data Cloud

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce Data Cloud +Agentforce - Senior Associate, you will engage with clients to deliver innovative solutions within our Salesforce practice. You’ll be part of a dynamic team focused on leveraging Salesforce Service Cloud technology to enhance business applications and drive commercial and service excellence. Your role will involve consulting with clients to understand their needs and applying your knowledge to develop tailored solutions that optimize their Salesforce capabilities.

As a Senior Associate, you will navigate complex situations and build meaningful client relationships. You will utilize your problem‑solving skills and critical thinking to analyze intricate concepts and anticipate client needs. Your role will also involve mentoring junior team members, guiding them to uphold professional standards and deliver quality work. You will be expected to embrace ambiguity and use it as an opportunity for personal growth and development.

In this role at PwC Acceleration Center India, you will contribute to the delivery of client solutions, focusing on relationship building and managing others. You will deepen your understanding of the business context and use your skills to respond effectively to diverse perspectives, needs, and feelings. This position offers a chance to grow your personal brand and technical skills while working within our Salesforce practice.

Responsibilities

• Create tailored solutions on Salesforce’s AgentForce platform.
• Managing Salesforce Service Cloud implementations to enhance client service capabilities
• Building intelligent workflows, elevate the agent experience, and fine‑tune case‑management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.
• Developing business process models and integrating enterprise software solutions
• Leading technical consultation and project architecture for Salesforce projects
• Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance
• Coordinating systems project management and technology integration efforts
• Creating and maintaining training materials to support technology implementation
• Analyzing business models and processes to identify opportunities for improvement
• Collaborating with teams to embrace change and drive innovative design solutions
• Supporting enterprise integration and IT infrastructure developmentEngaging in requirements elicitation and project budgeting to align with client needs

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.
• Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
• Identify the data points needed for each use‑case, assess data quality, and engineer cleansing routines.
• Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
• Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
• Customize AgentForce actions—case creation, escalation, assignment—to minimize manual effort.
• Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms).
• Apply CI/CD best practices (Salesforce DX, Git) to keep solutions maintainable, version‑controlled, and deployment-ready.
• Familiarity with Git‑based version control, CI/CD pipelines, and release management (Salesforce DX).
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role‑relevant Salesforce Cloud certifications
• Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning
• Utilizing analytical thinking to solve complex business problems
• Developing training materials to enhance team capabilities
• Implementing technology solutions in enterprise environments
• Excelling in communication and teamwork within client‑focused projects