Salesforce Senior Manager

PwC Acceleration Center India; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

PwC Acceleration Center India is seeking a Salesforce Senior Manager to lead consulting projects across advisory, assurance, tax, and business services. You will analyze client needs, design and implement Salesforce solutions, and train teams to maximize adoption.

The role emphasizes strategic messaging, systems thinking, and stakeholder management to deliver client outcomes. The ideal candidate brings 12+ years of experience in Salesforce consulting, strong leadership, and excellent

Qualifications

• Bachelor's degree required
• 12+ years of experience required
• Proficiency in English (oral and written) required
• Salesforce certifications strongly preferred

Responsibilities

• Leading Salesforce consulting projects to optimize client operational efficiency
• Analyzing client needs and implementing Salesforce solutions to meet strategic objectives
• Providing training and support for effective utilization of Salesforce applications
• Managing stakeholder relationships to facilitate seamless integration of business applications
• Applying systems thinking to identify and address underlying problems and opportunities
• Directing teams through complex situations with composure and strategic questioning
• Crafting and conveying clear, impactful messages that tell a holistic story
• Validating outcomes with clients and acting on feedback to enhance project success
• Developing training materials and delivering coaching to enhance team performance
• Innovating processes and leveraging emerging technologies to drive results
• Overseeing project architecture and budgeting to align with client goals
• Promoting inclusion and diversity within high-performing teams
• Integrating enterprise software and IT infrastructure to support business processes

Skills

Leadership

Stakeholder management

Systems thinking

Coaching & mentoring

Training development

Strategic communication

Analytical skills

Client relationship management

Education

Bachelor's degree

Salesforce Certified Administrator

Other Salesforce Certifications

Tools

Salesforce Lightning

Salesforce Service Cloud

Salesforce Platform App Builder

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.

As a Salesforce Senior Manager, you will play a pivotal role in our Business Application Consulting group, specializing in Salesforce Consulting. You will work closely with clients to analyze their needs, implement software solutions, and provide training and support to optimize the use of Salesforce applications. Within our Technology Consulting practice, you will help clients achieve their strategic objectives by enhancing operational efficiency.

As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach teams to solve complex problems, applying sound judgment to navigate challenging situations. Your ability to develop and sustain diverse and inclusive teams, while maintaining a commitment to excellence, will contribute to the success of our firm.

In this role at PwC Acceleration Center India, you will have the opportunity to lead large projects, innovate processes, and interact with clients at a strategic level. Your role will involve crafting clear, impactful messages and applying systems thinking to identify underlying problems and opportunities. You will guide your team through complexity, demonstrating composure and making informed decisions to enhance team effectiveness.

Responsibilities

• Leading Salesforce consulting projects to optimize client operational efficiency
• Analyzing client needs and implementing Salesforce solutions to meet strategic objectives
• Providing training and support for effective utilization of Salesforce applications
• Managing stakeholder relationships to facilitate seamless integration of business applications
• Applying systems thinking to identify and address underlying problems and opportunities
• Directing teams through complex situations with composure and strategic questioning
• Crafting and conveying clear, impactful messages that tell a holistic story
• Validating outcomes with clients and acting on feedback to enhance project success
• Developing training materials and delivering coaching to enhance team performance
• Innovating processes and leveraging emerging technologies to drive results
• Overseeing project architecture and budgeting to align with client goals
• Promoting inclusion and diversity within high-performing teams
• Integrating enterprise software and IT infrastructure to support business processes

What You Must Have

• At least a Bachelor's degree
• At least 12 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Demonstrating advanced skills in Salesforce Lightning and Salesforce Service Cloud
• Utilizing strategic questioning to drive innovative solutions
• Leading complex Salesforce implementation projects with a focus on client success
• Developing training materials to enhance team capabilities in Salesforce environments
• Applying systems thinking to identify and address business process opportunities