Salesforce Health Cloud Business Analyst

Persistent Systems; Pune District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexi hours

Long Service awards

Group term life insurance

Mediclaim hospitalization

Employee engagement events

Education sponsorship

Job summary

Persistent Systems in Pune seeks a Salesforce Health Cloud Business Analyst to partner with stakeholders, translate healthcare needs into functional requirements, and drive Health Cloud implementation and enhancements across patient management, care coordination, and case management.

The role focuses on eliciting requirements, documenting user stories, supporting sprint activities, and ensuring solutions align with healthcare regulations and data security.

Qualifications

• 3+ years of Salesforce Business Analyst experience.
• Experience with Salesforce Health Cloud, Service Cloud, Sales Cloud, Experience Cloud, and Salesforce Flow.
• Strong understanding of Salesforce data model and security concepts.
• Strong skills in requirement elicitation, user story creation, process mapping, gap analysis, functional documentation, stakeholder management, and UAT planning.
• Healthcare and Life Sciences business process knowledge, including patient journey and care management workflows.
• Knowledge of healthcare compliance and regulatory considerations.
• Preferred exposure to EMR/EHR integrations, Data Cloud, Agentforce, Agile/Scrum, GxP, HL7/FHIR, and CSV validation processes.
• Preferred certifications include Salesforce Administrator, Salesforce Business Analyst, Salesforce Health Cloud Accredited Professional, Salesforce AI Associate, or Salesforce Data Cloud Consultant.

Responsibilities

• Conduct requirement gathering sessions, workshops, and stakeholder interviews.
• Analyze and document business processes, use cases, user stories, and functional requirements.
• Translate business requirements into detailed functional specifications.
• Support Salesforce Health Cloud implementation and enhancement initiatives.
• Document healthcare workflows related to patient management, care coordination, care plans, patient engagement, provider relationship management, and case management.
• Work with Solution Architects and development teams to design scalable solutions.
• Support sprint planning, backlog refinement, user acceptance testing, demos, and business walkthroughs.
• Prepare functional test cases, UAT scenarios, process documentation, workflows, and training materials.

Skills

Salesforce Health Cloud

Requirement elicitation

User story creation

Stakeholder management

UAT planning

Tools

Salesforce Health Cloud

Salesforce Service Cloud

Experience Cloud

Salesforce Flow

Job description

We are seeking a Salesforce Health Cloud Business Analyst to partner with business stakeholders, understand healthcare business needs, and translate them into clear functional requirements. The role will support Salesforce Health Cloud implementation and enhancement initiatives across patient management, care coordination, care plans, patient engagement, provider relationship management, and case management.

• Role: Salesforce Health Cloud Business Analyst
• Location: Pune
• Experience: 8 to 12 Years
• Job Type: Full Time Employment

What You'll Do:

• Conduct requirement gathering sessions, workshops, and stakeholder interviews.
• Analyze and document business processes, use cases, user stories, and functional requirements.
• Translate business requirements into detailed functional specifications.
• Support Salesforce Health Cloud implementation and enhancement initiatives.
• Document healthcare workflows related to patient management, care coordination, care plans, patient engagement, provider relationship management, and case management.
• Work with Solution Architects and development teams to design scalable solutions.
• Support sprint planning, backlog refinement, user acceptance testing, demos, and business walkthroughs.
• Prepare functional test cases, UAT scenarios, process documentation, workflows, and training materials.

Expertise You'll Bring:

• 3+ years of Salesforce Business Analyst experience.
• Experience with Salesforce Health Cloud, Service Cloud, Sales Cloud, Experience Cloud, and Salesforce Flow.
• Strong understanding of Salesforce data model and security concepts.
• Strong skills in requirement elicitation, user story creation, process mapping, gap analysis, functional documentation, stakeholder management, and UAT planning.
• Healthcare and Life Sciences business process knowledge, including patient journey and care management workflows.
• Knowledge of healthcare compliance and regulatory considerations.
• Preferred exposure to EMR/EHR integrations, Data Cloud, Agentforce, Agile/Scrum, GxP, HL7/FHIR, and CSV validation processes.
• Preferred certifications include Salesforce Administrator, Salesforce Business Analyst, Salesforce Health Cloud Accredited Professional, Salesforce AI Associate, or Salesforce Data Cloud Consultant.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”