Salesforce Administrator

Persistent; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Modern tech environment

Engagement programs

Annual health checks

Insurance coverage

Job summary

Persistent is seeking a skilled Salesforce Administrator and Developer for its Pune location. The role focuses on supporting, maintaining, and optimizing Salesforce operations across Sales Cloud and Service Cloud with strong technical and production support capabilities.

The ideal candidate has 5–8 years of hands-on experience, proficiency in LWC, Apex, Flow Builder, and process automation, and a solid understanding of user access design. Certification in Salesforce Admin is preferred.

Qualifications

• Hands-on experience as a Salesforce Administrator and Developer.
• Proven experience with Sales Cloud and Service Cloud.
• Proficiency in LWC, Apex, Flow Builder, and Process Automation.
• Strong understanding of user access design including roles, profiles, and permission sets.
• Experience supporting production issues, root cause analysis, bug fixes, user support, and enhancements across core Sales Cloud and Service Cloud objects.
• Salesforce Administrator and Platform Developer I certifications are preferred.

Responsibilities

• Analyze business requirements and translate them into scalable Salesforce Sales Cloud and Service Cloud solutions.
• Configure and maintain Accounts, Contacts, Leads, Opportunities, Products, Price Books, Quotes, Activities, Campaigns, custom objects, and relationships.
• Develop and modify validation rules, record-triggered and screen flows, approval processes, assignment rules, email alerts, formula fields, page layouts, record types, dynamic forms, reports, and dashboards.
• Create and manage internal and partner users.
• Manage data quality through imports, updates, deduplication, and mass data operations.
• Maintain security and access controls using profiles, permission sets, roles, sharing rules, and public groups.
• Support release management, deployment validation, post-production support, case management, Email-to-Case, Web-to-Case, queues, escalation rules, entitlements, milestones, SLAs, and knowledge base.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

LWC

Apex

Flow Builder

Process Automation

User Access Design

Production Support

Security & Access

Education

Salesforce Administrator Certification

Platform Developer I Certification

Tools

Salesforce

Job description

About Position:

We are seeking a skilled Salesforce Administrator and Developer with hands-on experience in Sales Cloud and Service Cloud to support, maintain, and optimize Salesforce operations. The ideal candidate will combine strong technical expertise with a deep understanding of workflows, production support, maintenance, enhancement implementation, and scalable Salesforce configuration.

• Role: Salesforce Administrator
• Location: Pune
• Experience: 5 to 8 Years
• Job Type: Full Time Employment

What You'll Do:

• Analyze business requirements and translate them into scalable Salesforce Sales Cloud and Service Cloud solutions.
• Configure and maintain Accounts, Contacts, Leads, Opportunities, Products, Price Books, Quotes, Activities, Campaigns, custom objects, and relationships.
• Develop and modify validation rules, record-triggered and screen flows, approval processes, assignment rules, email alerts, formula fields, page layouts, record types, dynamic forms, reports, and dashboards.
• Create and manage internal and partner users.
• Manage data quality through imports, updates, deduplication, and mass data operations.
• Maintain security and access controls using profiles, permission sets, roles, sharing rules, and public groups.
• Support release management, deployment validation, post-production support, case management, Email-to-Case, Web-to-Case, queues, escalation rules, entitlements, milestones, SLAs, and knowledge base.

Expertise You'll Bring:

• Hands-on experience as a Salesforce Administrator and Developer.
• Proven experience with Sales Cloud and Service Cloud.
• Proficiency in LWC, Apex, Flow Builder, and Process Automation.
• Strong understanding of user access design including roles, profiles, and permission sets.
• Experience supporting production issues, root cause analysis, bug fixes, user support, and enhancements across core Sales Cloud and Service Cloud objects.
• Salesforce Administrator and Platform Developer I certifications are preferred.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."