Salesforce Functional Analyst

Persistent Systems; Pune District; Hybrid; INR 350,000 - 700,000; Full time

Benefits offered by this job

Hybrid work

Education sponsorship

Career growth opportunities

Company-sponsored certifications

Flexible work hours

Long Service awards

Job summary

Persistent is seeking an experienced Salesforce Functional Analyst to translate business requirements into scalable Salesforce solutions. You will collaborate with stakeholders, product owners, Salesforce developers, architects, and integration teams to ensure successful delivery of Salesforce transformation initiatives across the organization.

Responsibilities include workshops, requirement gathering, process mapping, and translating requirements into user stories and functional specs.

Qualifications

• 10 to 17 years of experience in Salesforce Functional Analysis, Business Analysis, or Salesforce Implementations.
• Strong expertise in Salesforce Sales Cloud and Service Cloud.
• Proven experience in requirements gathering, business process analysis, and functional solution design.
• Strong proficiency in user story creation, acceptance criteria definition, and process mapping.
• Experience working in Agile/Scrum delivery environments.
• Good understanding of Salesforce configuration capabilities and platform functionality.
• Experience with functional testing, UAT planning, defect management, and release processes.
• Strong stakeholder management, facilitation, and communication skills.
• Knowledge of Salesforce data models, security concepts, and platform best practices.
• Exposure to REST APIs, SOAP APIs, middleware platforms, integration patterns, and data migration activities.
• Experience working with Jira, ServiceNow (SNOW), Azure DevOps, and Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Ability to translate complex business challenges into simple and scalable Salesforce solutions.
• Experience managing cross-functional stakeholders and enterprise-scale Salesforce programs.
• Excellent presentation, workshop facilitation, and requirement elicitation skills.
• Functional understanding of Salesforce Flow, Apex, Lightning Components, and LWC.
• Experience working on large-scale global Salesforce transformation programs.
• Exposure to SAFe Agile or scaled Agile delivery frameworks.

Responsibilities

• Partner with business stakeholders to understand processes and requirements.
• Conduct workshops, requirement gathering sessions, process mapping, and impact assessments.
• Translate business requirements into user stories, acceptance criteria, functional specifications, and process flows.
• Analyze Salesforce platform capabilities and recommend standard or customized solutions.
• Collaborate with Salesforce Architects and Developers to ensure functional requirements are technically feasible and aligned with platform best practices.
• Support configuration decisions across Salesforce Sales Cloud, Service Cloud, and related Salesforce products.
• Identify opportunities for business process improvement, automation, and platform optimization.
• Define data requirements, field mappings, validation rules, business rules, and reporting needs.
• Work with integration teams to define functional requirements for APIs, middleware, event-driven integrations, and system-to-system connectivity.
• Facilitate solution walkthroughs, stakeholder reviews, demonstrations, and design discussions.
• Prepare and execute functional testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).
• Create test scenarios, test cases, and support defect resolution activities.
• Coordinate with technical teams to manage defects and ensure successful delivery of requirements.
• Support release planning, deployment validation, and post-production stabilization activities.
• Maintain functional documentation, process flows, requirements repositories, and knowledge assets.
• Serve as the bridge between business users and technical delivery teams throughout the project lifecycle.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Requirements gathering

Agile/Scrum

Stakeholder management

User story creation

Process mapping

Documentation

API knowledge

Workshop facilitation

Cross-functional collaboration

Education

Salesforce Administrator Certification

Salesforce Business Analyst Certification

Tools

Jira

ServiceNow SNOW

Azure DevOps

Confluence

Job description

We are seeking an experienced Salesforce Functional Analyst to collaborate with business stakeholders, product owners, Salesforce developers, architects, and integration teams. The ideal candidate will be responsible for translating business requirements into scalable Salesforce solutions while ensuring successful delivery of Salesforce transformation initiatives across the organization.

• Role: Salesforce Functional Analyst
• Location: All Persistent Locations
• Experience: 10 to 17 Years
• Job Type: Full Time Employment

What You'll Do:

• Partner with business stakeholders to understand business processes, challenges, and functional requirements.
• Conduct workshops, requirement gathering sessions, process mapping, and impact assessments.
• Translate business requirements into user stories, acceptance criteria, functional specifications, and process flows.
• Analyze Salesforce platform capabilities and recommend standard or customized solutions.
• Collaborate with Salesforce Architects and Developers to ensure functional requirements are technically feasible and aligned with platform best practices.
• Support configuration decisions across Salesforce Sales Cloud, Service Cloud, and related Salesforce products.
• Identify opportunities for business process improvement, automation, and platform optimization.
• Define data requirements, field mappings, validation rules, business rules, and reporting needs.
• Work with integration teams to define functional requirements for APIs, middleware, event-driven integrations, and system-to-system connectivity.
• Facilitate solution walkthroughs, stakeholder reviews, demonstrations, and design discussions.
• Prepare and execute functional testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).
• Create test scenarios, test cases, and support defect resolution activities.
• Coordinate with technical teams to manage defects and ensure successful delivery of requirements.
• Support release planning, deployment validation, and post-production stabilization activities.
• Maintain functional documentation, process flows, requirements repositories, and knowledge assets.
• Serve as the bridge between business users and technical delivery teams throughout the project lifecycle.

Expertise You'll Bring:

• 10 to 17 years of experience in Salesforce Functional Analysis, Business Analysis, or Salesforce Implementations.
• Strong expertise in Salesforce Sales Cloud and Service Cloud.
• Proven experience in requirements gathering, business process analysis, and functional solution design.
• Strong proficiency in user story creation, acceptance criteria definition, and process mapping.
• Experience working in Agile/Scrum delivery environments.
• Good understanding of Salesforce configuration capabilities and platform functionality.
• Experience with functional testing, UAT planning, defect management, and release processes.
• Strong stakeholder management, facilitation, and communication skills.
• Salesforce Administrator Certification or Salesforce Business Analyst Certification.
• Knowledge of Salesforce data models, security concepts, and platform best practices.
• Understanding of REST APIs, SOAP APIs, middleware platforms, integration patterns, and data migration activities.
• Experience working with Jira, ServiceNow (SNOW), Azure DevOps, and Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Ability to translate complex business challenges into simple and scalable Salesforce solutions.
• Experience managing cross-functional stakeholders and enterprise-scale Salesforce programs.
• Excellent presentation, workshop facilitation, and requirement elicitation skills.
• Functional understanding of Salesforce Flow, Apex, Lightning Components, and LWC.
• Experience working on large-scale global Salesforce transformation programs.
• Exposure to SAFe Agile or scaled Agile delivery frameworks.
• Knowledge of enterprise integration architectures and CRM transformation initiatives.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."