Salesforce Field Service Lightning (FSL)

Teamd; Kolkata District; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading telecom consultancy is seeking a hands-on Salesforce Field Service Lightning Developer/Consultant to work with a US-based telecom client. This client-facing role requires strong communication skills and deep expertise in FSL configuration and solution design. Responsibilities include end-to-end configuration of Salesforce FSL, translating business requirements into solutions, and ensuring scalability. The ideal candidate has over 5 years of Salesforce experience, particularly in Field Service Lightning, and must hold relevant Salesforce certifications.

Qualifications

• 5+ years of hands-on Salesforce experience with a focus on Field Service Lightning.
• Proven experience in FSL configuration in real-world scenarios.
• Strong understanding of field service processes.

Responsibilities

• Own end-to-end configuration and optimization of Salesforce Field Service Lightning.
• Translate business requirements into scalable FSL solutions.
• Lead solution walkthroughs, demos, and client discussions.

Skills

Salesforce Field Service Lightning configuration

Communication skills

Service Cloud understanding

Education

Salesforce Certified Field Service Lightning Consultant

Salesforce Certified Service Cloud Consultant

Job description

Overview

We are seeking a hands-on Salesforce Field Service Lightning (FSL) Developer/Consultant to work with a US-based telecom client. This is a client-facing role requiring strong communication skills and deep expertise in FSL configuration and solution design, working closely with onshore stakeholders.

Key Responsibilities

• Own end-to-end configuration and optimization of Salesforce Field Service Lightning
• Configure Work Orders, Service Appointments, Scheduling Policies, Dispatch Console, Service Territories, Skills, and Mobile Workforce
• Translate business requirements into scalable FSL solutions in collaboration with US onshore teams
• Support telecom field operations such as installations, repairs, and preventive maintenance
• Partner with developers on integrations and advanced customizations
• Lead solution walkthroughs, demos, and client discussions
• Ensure best practices, performance, and long-term scalability

Mandatory Certifications

Candidates must hold at least one of the following Salesforce certifications:

• Salesforce Certified Field Service Lightning Consultant (preferred and highly recommended)
• Salesforce Certified Service Cloud Consultant

Required Skills & Experience

• 5+ years of hands-on Salesforce experience, with significant focus on Field Service Lightning
• Proven, real-world experience in FSL configuration (not just advisory or support roles)
• Strong understanding of Service Cloud and field service processes
• Excellent spoken and written communication skills
• Prior experience working in client-facing roles with US stakeholders
• Ability to operate independently while collaborating with distributed teams

Nice to Have

• Additional Salesforce certifications (Platform App Builder, Advanced Administrator)
• Experience with dispatcher optimization and mobile workforce enablement

Why This Role

• Work directly with a US telecom enterprise client
• High-impact, client-facing role with ownership of FSL solutions
• Opportunity to influence design decisions and best practices
• Long-term engagement with a stable onshore-offshore collaboration model