Field Service Lightning architect

Tata Consultancy Services; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Tata Consultancy Services in Bengaluru, India seeks an experienced Salesforce Field Service Lightning architect to lead end-to-end architecture, design and implementation of FSL solutions for large enterprises.

You will drive scalable scheduling, mobile workforce design, and integration with ERP, GIS, and IoT platforms, while mentoring teams and guiding pre-sales engagements. Strong stakeholder management is essential for success.

Qualifications

• Experience leading Salesforce FSL programs.
• Strong architecture and integration skills.
• Proven ability to mentor teams and lead reviews.

Responsibilities

• Define enterprise architecture for Salesforce Field Service programs.
• Lead solutioning workshops with stakeholders and dispatch teams.
• Design scalable workforce scheduling and optimization frameworks.
• Architect mobile workforce solutions for technicians and field engineers.
• Define integration strategies across ERP, Asset Management, GIS, and IoT.
• Establish architecture standards and governance.
• Review designs for Salesforce best practices and mentor staff.
• Participate in estimation, solution reviews, and pre-sales activities.
• Support deployment planning, release governance, and readiness reviews.
• Ensure scalability, security, and performance of FSL solutions.

Skills

FSL architecture

Solution architecture

Salesforce FSL

Service Cloud

Experience Cloud

Mobile Field Service

Apex

REST/SOAP APIs

DevOps tools

Stakeholder mgmt

Tools

Gearset

AutoRABIT

GitHub

Job description

Required Skills & Experience

• Lead end-to-end architecture, design, and implementation of Salesforce Field Service Lightning (FSL) solutions.
• Design scalable field service management solutions for enterprise organizations.
• Deep expertise in:
• Salesforce Field Service Lightning (FSL)
• Service Cloud
• Experience Cloud
• Mobile Field Service Solutions
• Strong understanding of FSL core components:
• Service Territories
• Service Resources
• Operating Hours
• Work Types
• Work Orders
• Work Order Line Items
• Service Appointments
• Skills Management
• Dispatcher Console
• Work Rules
• Optimization Rules
• Routing Strategies
• Resource Availability
• Crew Management
• Asset Management
• Apex
• Flow Automation
• Platform Events
• REST/SOAP APIs
• Design enterprise-grade integrations with:
• SAP
• Oracle ERP
• GIS Platforms
• IoT Platforms
• Asset Management Systems
• External Scheduling Systems
• Strong understanding of:
• Preventive maintenance processes
• Inventory and asset tracking
• Experience implementing:
• Technician Productivity Solutions
• Strong understanding of:
• Salesforce Security Architecture
• Sharing Rules
• Governor Limits
• Large Data Volume (LDV) considerations
• Experience with DevOps tools:
• Gearset
• AutoRabit
• GitHub
• Experience leading architecture reviews, design reviews, and code reviews.
• Strong stakeholder management, client interaction, and consulting experience.

Key Responsibilities*

• Define enterprise architecture for Salesforce Field Service programs.
• Lead solutioning workshops with business stakeholders, dispatch teams, and field service operations.
• Design scalable workforce scheduling and optimization frameworks.
• Architect mobile workforce solutions for technicians and field engineers.
• Define integration strategies across ERP, Asset Management, GIS, and IoT platforms.
• Establish architecture standards and governance frameworks.
• Review technical designs and ensure adherence to Salesforce best practices.
• Mentor developers, technical leads, and solution architects.
• Participate in estimation, solution review, and pre-sales activities.
• Support deployment planning, release governance, and production readiness reviews.
• Ensure scalability, security, maintainability, and performance of FSL solutions.