Salesforce Field Service Lightning

Tata Consultancy Services; Chennai District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Tata Consultancy Services is seeking a Salesforce Field Service Lightning specialist to design, implement, and optimize Field Service solutions in Chennai. The role focuses on configuring work orders, service appointments, territories, and resources, while managing dispatcher console operations and scheduling optimization.

The candidate will develop custom solutions using Apex, LWC, and Salesforce Flows, configure Field Service Mobile apps, and ensure seamless integration with ERP/CRM systems

Qualifications

• Experience with Salesforce Field Service Lightning (FSL).
• Strong knowledge of dispatcher console and scheduling optimization.
• Experience integrating Salesforce FSL with ERP/CRM and external applications.

Responsibilities

• Design and implement Salesforce Field Service Lightning solutions.
• Configure Work Orders, Service Appointments, Territories, and Resources.
• Manage Dispatcher Console and Scheduling Optimization.
• Develop custom solutions using Apex, LWC, and Salesforce Flows.
• Configure and support Field Service Mobile applications.
• Integrate Salesforce FSL with ERP, CRM, and external applications.

Skills

Salesforce FSL

Service Cloud

Dispatcher Console

Scheduling Optimization

Apex

LWC

Salesforce Flow

Integrations

Mobile Workforce Management

Job description

Primary Skills: Salesforce FSL, Service Cloud, Dispatcher Console, Scheduling Optimization, Apex, LWC, Salesforce Flow, Integrations, Mobile Workforce Management.

Design and implement Salesforce Field Service Lightning solutions.

Configure Work Orders, Service Appointments, Territories, and Resources.

Manage Dispatcher Console and Scheduling Optimization.

Develop custom solutions using Apex, LWC, and Salesforce Flows.

Configure and support Field Service Mobile applications.

Integrate Salesforce FSL with ERP, CRM, and external applications.

Automate field service workflows and business processes.

Support asset management, inventory tracking, and preventive maintenance.

Conduct code reviews and ensure adherence to Salesforce best practices.

Troubleshoot production issues and provide ongoing support.

Collaborate with business stakeholders to gather requirements and deliver scalable solutions.

Support deployments, releases, and platform enhancements.