Salesforce Data Cloud and Agentforce Developer

dotSolved Systems Inc.; Chennai District; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

dotSolved Systems Inc. is seeking a Salesforce Data Cloud and Agentforce Developer to work on Chennai-based projects with onsite/ hybrid/ remote options.

You’ll build enterprise Salesforce solutions, design data models, and implement AI-driven features using Einstein, Data Cloud and external AI services. The role requires 5+ years of Salesforce development across Sales/Service/Experience Cloud, strong REST API skills, and a focus on governance and secure coding.

Qualifications

• 5+ years IT experience with Salesforce across Sales, Service, and Experience Clouds.
• Apex classes, controllers and triggers; LWC and Visualforce experience.
• SOQL/SOSL and declarative tools; strong data model and security knowledge.
• Ability to integrate API-based systems and external AI/ML services.
• Design AI-driven Salesforce solutions using Einstein and Data Cloud.
• Experience with CI/CD pipelines and secure coding practices.

Responsibilities

• Develop enterprise-grade Salesforce solutions across Clouds.
• Design complex data models, sharing rules, and security architecture.
• Build UI with LWC using advanced JavaScript (ES6+).
• Integrate with external AI/ML services via REST APIs.
• Create AI-powered automation for forecasting, scoring and classification.
• Work with Dispatch.me and field service integrations.
• Implement real-time AI inference via Platform Events and async processing.
• Write high-coverage tests and ensure code quality; participate in code reviews.
• Collaborate with owners, analysts, architects and product owners to meet business needs.

Skills

Salesforce development across Sales/CS

Apex

Lightning Web Components

Visualforce

SOQL SOSL

AI-driven solutions

Platform Events

REST APIs integration

CI/CD automation

Workflows/Flow/Process Builder

Education

Bachelor’s degree in computer science / IT

Tools

Dispatch.me

Azure DevOps

Copado

Job description

Position: Salesforce Data Cloud and Agentforce Developer

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Engagement Type: Full Time

Responsibilities include but are not limited to:

• Develop enterprise-grade solutions on the Salesforce platform.
• Build advanced solutions using:
  • Apex (Batch, Queueable, Future, Schedulable)
  • Lightning Web Components (LWC)
  • Visualforce (where applicable)
• Design complex data models, role hierarchies, sharing rules, and security architecture.
• Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
• Design and implement AI-driven solutions using:
  • Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
  • Einstein GPT
  • Salesforce Data Cloud
• Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
• Build prompt-driven workflows using generative AI within Salesforce Flows.
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real-time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.
• Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me.
• Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.
• Write high-coverage, bulkified unit tests and enforce code quality standards.
• Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
• Work with CI/CD pipelines using Azure DevOps, Copado.
• Conduct code reviews and enforce secure coding best practices.
• Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation.

We're Excited if this is You!

• Experience and Qualifications of the Role:
• 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.
• Apex classes, Controllers and Triggers
• Lightning Web Components (LWC)
• Visualforce
• SOQL & SOSL
• Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.
• Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.
• Integration: Experience with API-based integrations, middleware, or custom connectors.
• Experience Working with Salesforce data model, security model, and sharing rules.
• Experience building custom dashboards and reports.
• 3+ years’ Designing and implementing AI-driven solutions using:
  • Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
  • Einstein GPT
  • Salesforce Data Cloud
• Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.
• Experience with Dispatch.me, invoicing, or field services is a plus.

Education:

• Bachelor’s degree in computer science, information technology, or equivalent experience.

Certificates, Licenses, Registrations:

• Salesforce Platform Developer II
• AI Specialist certification
• Data Cloud Consultant
• Salesforce Certified Platform App Builder (nice to have)
• Salesforce Admin certification