Salesforce Data Cloud and Agentforce Developer

dotSolved System Inc.; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

dotSolved System Inc. is seeking a Salesforce Data Cloud and Agentforce Developer to design and implement enterprise Salesforce solutions in Chennai. The role involves building AI-powered capabilities using Einstein, Data Cloud, and integrations with external AI/ML services.

You will work across Sales/Service Cloud and Experience Cloud, focusing on data models, security, and scalable architectures. The candidate will collaborate with business analysts and product owners, implement real-time AI

Qualifications

• 5+ years IT experience with Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud.
• Strong Salesforce development and solution design skills.
• Experience with Apex controllers, Triggers and LWC.
• Experience configuring Workflows, Flow, and Declarative tools.
• API integrations and data modeling for Salesforce.

Responsibilities

• Develop enterprise-grade Salesforce solutions.
• Build advanced Salesforce features using Apex, LWC, and Visualforce.
• Design data models, sharing rules, and security architectures.
• Create AI-driven solutions with Einstein and Data Cloud.
• Integrate external AI/ML services via REST APIs and build AI-driven flows.
• Develop and maintain CI/CD pipelines (Azure DevOps, Copado).

Skills

Apex

LWC

Visualforce

SOQL/SOSL

REST APIs

Platform Events

AI/ML integration

CI/CD (Azure DevOps, Copado)

Education

Bachelor’s degree in computer science or equivalent

Tools

Dispatch.me

Azure DevOps

Copado

Job description

Position: Salesforce Data Cloud and Agentforce Developer

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Engagement Type: Full Time

Responsibilities include but are not limited to:

• Developenterprise-grade solutions on the Salesforce platform.
• Build advanced solutions using:
• Apex (Batch, Queueable, Future, Schedulable)
• Lightning Web Components (LWC)
• Visualforce (where applicable)
• Design complex data models, role hierarchies, sharing rules, and security architecture.
• Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
• Design and implement AI-driven solutions using:
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
• Einstein GPT
• Salesforce Data Cloud
• Integrate externalAI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
• Build prompt-driven workflows using generative AI within Salesforce Flows.
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real-time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solutionarchitectsand product owners to build technology solutions to meet business needs.
• Build customsolutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platformor salesforce field service platformusingDispatch.me.
• Support,maintainand improvethe working of existing Sales/Service cloud applications foroptimalfunctionality.
• Build prompt-driven workflows using generative AI within Salesforce Flows.
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real-time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Writehigh-coverage,bulkifiedunit tests and enforce code quality standards.
• Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
• Work with CI/CD pipelines using Azure DevOps, Copado.
• Conduct code reviews and enforce secure coding best practices.
• Stay up to date with the latest trends and advancements in contact center technologies, related tools toidentifyopportunities for improvement and innovation.

We're Excited if this is You!

• Experience and Qualifications of the Role:
• 5+years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, andExperience Cloud platformswith strong Salesforce development and solution design skills.
• Apex classes, Controllers and Triggers
• Lightning Web Components (LWC)
• Visualforce
• SOQL & SOSL
• Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.
• Extensive experience with customization on the Salesforce Lightning platform using declarative platformtoolsand platform events.
• Integration: Experience with API-based integrations, middleware, or custom connectors.
• Experience Working with Salesforce data model, security model, and sharing rules.
• Experience building custom dashboards and reports.
• 3+ years’Designingand implementingAI-driven solutions using:
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
• Einstein GPT
• Salesforce Data Cloud
• Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.
• Experience withDispatch.me, invoicing, or field services is a plus.

Education:

• Bachelor’s degree in computer science, information technology, or equivalent experience.

Certificates, Licenses, Registrations:

• Salesforce Platform Developer II
• AI Specialist certification
• Data Cloud Consultant
• Salesforce Certified Platform App Builder(nice to have)
• Salesforce Admin certification