Senior Salesforce Administrator

Curriculum Associates; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Curriculum Associates in Bengaluru seeks an experienced Salesforce Administrator to manage day-to-day operations, configurations, and data quality across Sales Cloud and Service Cloud.

You will design automations with Flow Builder, optimize processes, train users, and partner with developers on integrations while ensuring security and governance. The role requires 7+ years of Salesforce admin experience and strong stakeholder communication.

Qualifications

• 7+ years of experience as a Salesforce Administrator.
• Strong knowledge of Salesforce platform capabilities and best practices.
• Hands-on experience with Flow Builder (must-have).
• Experience with Sales Cloud and Service Cloud.
• Understanding of security model (profiles, roles, permission sets, sharing rules).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage day-to-day Salesforce operations including user setup, profiles, roles, and permissions.
• Configure standard and custom objects, fields, validation rules, workflows, and flows.
• Maintain data quality through data governance, deduplication, and validation processes.
• Implement and manage Salesforce releases and change management processes.
• Design and implement automation using Flow Builder, Process Builder, and optimize processes across departments.
• Act as the primary point of contact for Salesforce support issues and training.
• Create and maintain documentation, user guides, and best practices.
• Build and maintain reports and dashboards for business insights and ensure data accuracy.
• Support integrations with third-party systems and data imports/exports.
• Collaborate with business teams and developers for complex implementations.

Skills

Salesforce Administration

Flow Builder

Sales Cloud

Service Cloud

Security model mastery

Data governance

Analytical problem solving

Stakeholder management

Communication skills

Tools

Data Loader

REST/SOAP APIs

Lightning Experience

Job description

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world‑class programs and support every day.

Key Responsibilities:-

Salesforce Administration & Configuration

• Manage day‑to‑day Salesforce operations including user setup, profiles, roles, and permissions
• Configure standard and custom objects, fields, validation rules, workflows, and flows
• Maintain data quality through data governance, deduplication, and validation processes
• Implement and manage Salesforce releases and change management processes

Automation & Optimization

• Design and implement automation using Flow Builder, Process Builder (legacy)
• Optimize business processes across Sales, Service, and other departments
• Identify opportunities for system enhancements and automation

User Support & Training

• Act as the primary point of contact for Salesforce support issues
• Provide training and onboarding for new users
• Create and maintain documentation, user guides, and best practices

Reporting & Analytics

• Build and maintain reports and dashboards for business insights
• Analyze data trends and provide actionable recommendations
• Ensure data accuracy and consistency across reports

Integration & Data Management

• Support integrations with third‑party systems (via APIs, middleware, etc.)
• Perform data imports, exports, and mass updates using tools like Data Loader
• Ensure compliance with data security and privacy standards

Stakeholder Collaboration

• Work closely with business teams to gather requirements and translate them into solutions
• Partner with developers and architects for complex implementations
• Act as a bridge between technical and non‑technical teams

Required Skills & Qualifications

• 7+ years of experience as a Salesforce Administrator
• Strong knowledge of Salesforce platform capabilities and best practices
• Hands‑on experience with: Flow Builder (must‑have)
• Experience with Sales Cloud and Service Cloud
• Understanding of security model (profiles, roles, permission sets, sharing rules)
• Strong analytical and problem‑solving skills
• Excellent communication and stakeholder management abilities

Preferred Qualifications

• Salesforce certifications such as: Salesforce Certified Administrator Advanced Administrator (preferred)
• Experience with: Apex (basic understanding) Lightning Experience customization Integration tools (e.g., REST/SOAP APIs)
• Experience in Agile/Scrum environments

Nice‑to‑Have

• Experience with Revenue Cloud / CPQ
• Knowledge of DevOps tools (Copado, Gearset, etc.)
• Exposure to data warehousing or BI tools

Typical KPIs / Success Metrics

• User adoption rate
• System uptime and performance
• Data quality metrics
• Reduction in manual processes
• Stakeholder satisfaction