Salesforce Administrator

Russell Tobin; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Russell Tobin in India is seeking a Sr. Salesforce Administrator to support our Go-to-Market systems team. You will provide day-to-day end-user support, handle access issues, and perform minor configurations to keep Salesforce running smoothly.

You will be the first line of defense for end-user support, troubleshoot platform errors, and document processes. Strong communication and problem-solving skills are essential, with ADM 201 certification preferred.

Qualifications

• 7+ years hands-on Salesforce Administrator experience.
• Excellent communication for end users and ticket status.
• Strong problem-solving and root-cause analysis abilities.
• ADM 201 certification preferred.
• Solid knowledge of Salesforce standard objects and security models.

Responsibilities

• Tier 1 Support & Triage for basic end-user tickets.
• User & Access Management including provisioning and access changes.
• System Troubleshooting for basic issues and error messages.
• Minor Configuration like fields, page layouts, and reports.
• Data Maintenance including imports/exports and data quality.
• Process Monitoring of simple automations and report issues.
• Documentation of processes and SOPs for the support queue.

Skills

Salesforce admin experience

End-user communication

Problem solving

Go-to-Market support

Education

Salesforce Certified Administrator (ADM 201)

Job description

We are seeking a talented Sr. Salesforce Administrator to help support our Go-to-Market systems team. This role is focused on providing foundational, day-to-day support for our sales and operations teams. The ideal candidate will serve as the first line of defense for end user support, focused on resolving access issues, troubleshooting standard platform errors, and performing minor configurations to keep our Salesforce environment running smoothly.

Key Responsibilities

• Tier 1 Support & Triage: Act as the primary point of contact for basic end-user support tickets. Answer basic questions related to Salesforce, and route to the correct person/team to resolve issues as required.
• User & Access Management: Handle routine user provisioning, de-provisioning and access changes. Manage roles, profiles, permission sets, and sharing rules to ensure users have the appropriate level of access to perform their jobs.
• System Troubleshooting: Investigate and resolve basic issues related to access, visibility, and error messages. Capture error details and work to reproduce issues before sending errors to the product team.
• Minor Configuration: Perform routine administrative tasks such as updating fields, page layouts, list views, reports, and other out-of-the-box functionality.
• Data Maintenance: Assist with basic data hygiene tasks, including performing data updates, executing simple data imports/exports, and maintaining data quality standards.
• Process Monitoring: Monitor existing basic automations (like simple Flows or Validation Rules) and report any recurring issues or failures to the product and engineering team.
• Documentation: Maintain clear and updated documentation on basic system processes, troubleshooting steps, and standard operating procedures for the support queue.

Required Qualifications

• 7+ years of hands-on experience as a Salesforce Administrator.
• Strong communication skills, able to interface with end users to gather information and clearly articulate ticket status and resolution.
• Strong problem-solving skills, able to deep dive into issues and understand root problems.
• Salesforce Certified Administrator (ADM 201) credential is highly preferred.
• Solid understanding of Salesforce standard objects (Leads, Contacts, Accounts, Opportunities) and foundational security models.