Sales Trainer

Viva Holidays; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Viva Holidays seeks an experienced Voice & Accent / Corporate Communication Trainer to enhance spoken English and overall communication for our customer-facing teams. The role focuses on pronunciation, accent neutrality, voice modulation, and professional English for interactions with US/UK clients.

You will design structured training interventions, conduct individual and group sessions, and measure improvement through practical assessments and call-based evaluations.

Qualifications

• 1–3 years of relevant training experience in Voice & Accent, Communication Skills or International Voice Process training preferred.
• Excellent command of spoken and written English.
• Strong knowledge of US/UK pronunciation and neutral accent techniques.
• Experience training employees working with international customers preferred.
• Certifications in Voice & Accent, Communication Training, TESOL/TEFL, Train-the-Trainer or Linguistics advantageous.

Responsibilities

• Conduct Voice & Accent training for new and existing employees.
• Train on accent neutralization and clear international English communication.
• Improve pronunciation, articulation, syllable stress, rhythm and speech clarity.
• Train on voice modulation: pitch, pace, tone and intonation.
• Enhance telephonic communication for international customer interactions.
• Conduct Corporate English Speaking Training: grammar, vocabulary, sentence construction, professional language.
• Foster fluency, confidence and conversational ability.
• Coach on active listening, questioning techniques and effective responses during conversations.
• Provide constructive feedback and coaching; avoid scripted delivery.
• Conduct mock calls, role-plays and practical exercises based on real scenarios.
• Listen to live/recorded calls to identify improvement areas.
• Perform individual assessments and one-on-one coaching as needed.
• Develop targeted training modules addressing common gaps.
• Conduct pre- and post-training assessments to measure progress.
• Create training materials, exercises, pronunciation drills, activities and assessments.
• Schedule periodic refresher trainings to sustain improvement.

Skills

Voice & Accent

Communication Skills

Soft Skills

International English

Pronunciation

Course Facilitation

Feedback Coaching

Role-plays

Education

Graduate in any discipline

TESOL/TEFL Certification

Job description

We are looking for an experienced Voice & Accent / Corporate Communication Trainer who can enhance the spoken English and overall communication effectiveness of our customer-facing teams.

The trainer will work primarily with employees interacting with international customers, particularly US and UK clients, and will focus on improving pronunciation, accent neutrality, voice modulation, fluency, confidence, telephonic communication, and professional English.

The role will involve assessing existing communication gaps, designing structured training interventions, conducting individual and group sessions, and measuring improvement through practical assessments and call-based evaluations.

Key Responsibilities

• Conduct Voice & Accent training for new and existing employees.
• Train employees on accent neutralization and clear international English communication.
• Improve pronunciation, articulation, syllable stress, rhythm and speech clarity.
• Train employees on voice modulation, pitch, pace, tone and intonation.
• Improve employees' telephonic communication skills, particularly for international customer interactions.
• Conduct Corporate English Speaking Training, covering grammar, vocabulary, sentence formation and professional language.
• Help employees improve fluency, confidence and conversational ability.
• Train teams on active listening, questioning techniques and effective responses during customer conversations.
• Coach employees on communicating naturally rather than sounding scripted or monotonous.
• Conduct mock calls, role-plays and practical communication exercises based on real sales/customer-service scenarios.
• Listen to live or recorded calls and identify communication-related improvement areas.
• Conduct individual assessments and provide one-on-one coaching and feedback wherever required.
• Identify common communication gaps across teams and develop targeted training modules.
• Conduct pre-training and post-training assessments to measure improvement.
• Develop training materials, exercises, pronunciation drills, activities and assessments.
• Conduct periodic refresher training to ensure continued improvement.

Core Training Areas

The trainer should have strong expertise in:

Voice & Accent

• Accent neutralization
• Word and syllable stress
• Speech clarity
• Pauses
• Energy and confidence in speech

Telephonic Communication

• International call etiquette
• Opening and closing calls professionally
• Conversational flow
• Avoiding fillers and repetitive language
• Sounding confident and natural over calls
• Spoken English
• Grammar and sentence construction
• Vocabulary enhancement
• Professional phrases and expressions
• Business communication
• Fluency and conversational confidence

Required Skills & Qualifications

• 1-3 years of relevant training experience in Voice & Accent, Communication Skills, Soft Skills or International Voice Process training preferred.
• Excellent command of spoken and written English.
• Strong understanding of US/UK pronunciation and neutral accent techniques.
• Experience training employees working with international customers will be strongly preferred.
• Strong knowledge of pronunciation, phonetics, grammar, intonation and voice modulation.
• Experience conducting classroom/group as well as one-on-one training.
• Ability to assess individual communication gaps and create improvement plans.
• Strong presentation, facilitation and coaching skills.
• Comfortable conducting mock calls, role-plays and call evaluations.
• Ability to provide constructive and actionable feedback.
• Graduate in any discipline; certifications in Voice & Accent, Communication Training, TESOL/TEFL, Train-the-Trainer, Linguistics or related areas would be an advantage.

Key Outcome of the Role

The objective is not to force employees to adopt an artificial foreign accent. The goal is to help our team communicate with international customers in a clear, confident, professional, easily understandable and persuasive manner, particularly during telephonic sales and customer interactions