Sales Trainer

Otsuka Pharmaceutical; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Otsuka Pharmaceutical in India seeks a Training Manager to plan and conduct induction, basic product, regional refresher programs, and on-the-job coaching, coordinating with Sales Leaders. The role also oversees e-learning, MIS reporting, SOP development, and cross-functional collaboration to drive product detailing effectiveness.

The position emphasizes training calendar execution, employee engagement, and competency coaching to boost field performance and retention across markets.

Responsibilities

• New Hire Induction Training: Plan and conduct induction training for new joiners, covering product knowledge, sales processes, product detailing, and essential selling skills.
• Basic Product Training: Conduct foundational product training for employees during their initial onboarding period. Track joining dates, training timelines, and completion status.
• Regional Training & Refresher Programs: Identify regional training needs and conduct product refresher sessions, skill-building programs, and other training interventions.
• Training Calendar & Execution: Develop and publish monthly training calendars in coordination with Sales Leaders and ensure timely execution of planned training activities.
• On-the-Job Training (OJT): Conduct field coaching and on-the-job training with Field Sales Managers and sales representatives to assess field effectiveness and improve performance.
• E-Learning Management: Coordinate and monitor e-learning programs for the field sales force, ensuring timely completion and effective utilization of digital learning platforms.
• Training MIS & Reporting: Maintain training records, prepare training dashboards, and publish periodic reports on training activities, participation, completion, and effectiveness.
• Cross-Functional Collaboration: Collaborate with Product Management, Marketing, and Sales teams to develop product training content, conduct refresher sessions, and evaluate product detailing effectiveness.
• SOP Development & Compliance: Develop, review, and periodically update Standard Operating Procedures (SOPs) related to training processes, ensuring adherence to organizational guidelines.
• Employee Engagement & Retention: Support initiatives aimed at improving new employee engagement, accelerating learning, and reducing early-stage employee attrition.
• Cross-Market Training Support: Facilitate product and skill-based training programs for employees across different business units, markets, or geographies, as required.
• Competency Assessment & Coaching: Conduct competency assessments for Key Account Managers (KAMs), sales representatives, and managers, and provide structured coaching to improve their capabilities.
• Managerial Effectiveness Evaluation: Assess managers' product detailing, coaching, and field training capabilities, and recommend development interventions based on identified gaps.
• Training Trackers & Review Meetings: Maintain learning and development trackers, monitor review meeting outcomes, and share monthly updates with relevant stakeholders within the agreed timelines.
• Training Content Development: Develop and update product-wise reference materials, quick guides, ready reckoners, training snippets, and other learning resources to support employees in their day-to-day activities.
• Training Effectiveness Evaluation: Measure the effectiveness of training programs through assessments, field observations, feedback, and performance indicators, and implement improvements wherever required.

Job description

Key Responsibilities

1. New Hire Induction Training: Plan and conduct induction training for new joiners, covering product knowledge, sales processes, product detailing, and essential selling skills.
2. Basic Product Training: Conduct foundational product training for employees during their initial onboarding period. Track joining dates, training timelines, and completion status.
3. Regional Training & Refresher Programs: Identify regional training needs and conduct product refresher sessions, skill-building programs, and other training interventions.
4. Training Calendar & Execution: Develop and publish monthly training calendars in coordination with Sales Leaders and ensure timely execution of planned training activities.
5. On-the-Job Training (OJT): Conduct field coaching and on-the-job training with Field Sales Managers and sales representatives to assess field effectiveness and improve performance.
6. E-Learning Management: Coordinate and monitor e-learning programs for the field sales force, ensuring timely completion and effective utilization of digital learning platforms.
7. Training MIS & Reporting: Maintain training records, prepare training dashboards, and publish periodic reports on training activities, participation, completion, and effectiveness.
8. Cross-Functional Collaboration: Collaborate with Product Management, Marketing, and Sales teams to develop product training content, conduct refresher sessions, and evaluate product detailing effectiveness.
9. SOP Development & Compliance: Develop, review, and periodically update Standard Operating Procedures (SOPs) related to training processes, ensuring adherence to organizational guidelines.
10. Employee Engagement & Retention: Support initiatives aimed at improving new employee engagement, accelerating learning, and reducing early-stage employee attrition.
11. Cross-Market Training Support: Facilitate product and skill-based training programs for employees across different business units, markets, or geographies, as required.
12. Competency Assessment & Coaching: Conduct competency assessments for Key Account Managers (KAMs), sales representatives, and managers, and provide structured coaching to improve their capabilities.
13. Managerial Effectiveness Evaluation: Assess managers' product detailing, coaching, and field training capabilities, and recommend development interventions based on identified gaps.
14. Training Trackers & Review Meetings: Maintain learning and development trackers, monitor review meeting outcomes, and share monthly updates with relevant stakeholders within the agreed timelines.
15. Training Content Development: Develop and update product-wise reference materials, quick guides, ready reckoners, training snippets, and other learning resources to support employees in their day-to-day activities.
16. Training Effectiveness Evaluation: Measure the effectiveness of training programs through assessments, field observations, feedback, and performance indicators, and implement improvements wherever required.