Sales Support Specialist

BioUrja Group; Indore District; On-site; INR 350,000 - 480,000; Full time

Job summary

BioUrja Group is seeking an experienced Sales Support Specialist to join the team in Indore. You will support the Sales team by entering and expediting orders, reviewing contracts, and handling administration to improve sales productivity.

The role requires close collaboration with Sales, Operations, Production, Logistics, and Finance. You will monitor order status, assist with training needs, and help develop efficient sales processes.

Qualifications

• GCSE level English and Mathematics required.
• Bachelor's degree in Business or a related field.
• Additional training certifications are a plus.

Responsibilities

• Identify bottlenecks in the sales process.
• Suggest solutions in a timely manner.
• Identify needs for sales skills improvement.
• Set objectives and KPIs.
• Set up and monitor sales processes.
• Assist Sales/BD team with day-to-day tasks.
• Coordinate with internal teams to ensure orders are processed on time.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Team player

Critical thinking

Problem-solving

Customer service experience

Attention to detail

Education

GCSE English & Maths

BS in Business or relevant field

Training certifications (plus)

Tools

MS Office

ERP Software

SAP

Job description

Job Description Summary

We are looking for an experienced Sales Support Specialist to join our team! As a Sales Support Specialist support to the Sales team in entering/expediting sales orders, and administration. To develop a sound working relationship with the Sales/ Business Development team to support their day-to-day tasks. You will help our company grow by improving our sales process and productivity. Sales are the biggest driver of our company's success, so your position plays a crucial role at our company.

Responsibilities and Duties

• Identify bottlenecks in the sales process
• Suggest solutions in a timely manner
• Identify needs for sales skills improvement
• Set objectives and KPIs
• Set up and monitor sales processes
• Serve as advisor to our employees by answering all their sales related questions and concerns
• Evaluate strengths and weaknesses to identify training needs
• Oversee sales training material and suggest improvements
• Stay up to date with latest sales trends and best practices

Our Requirements

• 2-3 years of experience as a Sales Support Specialist or similar role
• Knowledge of order input including contract review, preferred but not essential
• Knowledge of metals and their production methods, preferred but not essential
• Organized and accurate with attention to detail, essential
• Demonstrated ability to effectively organize work with minimal supervision
• Qualified to GCSE level in English and Mathematics
• Excellent communication and interpersonal skills are essential
• Proficiency in MS Office, ERP Software & SAP
• Understanding of sales process, preferably with customer service experience
• Sense of ownership and pride in your performance and its impact on companys success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• BS in Business or relevant field
• Additional certification in training is a plus
• Ability to follow up with customers on order status, delivery schedules, and required documents.
• Ability to coordinate with internal teams such as Sales, Operations, Production, Logistics, and Finance to ensure orders are processed smoothly and on time.

Scope of Responsibility

• Contract review of sales orders (including checking tariff codes on the Stratix system)
• Amendments to existing orders from order amendment forms provided
• Outstanding order status reports for customers
• Creation of new Stratix codes
• Management of enquiry log
• Management of Test Piece stocks