Data Operator

TP; Thane, Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading customer service provider is looking for candidates for an entry-level position in customer service located in Mumbai, India. Responsibilities include remote customer support through calls and online chat, as well as acting as a liaison between customers and service departments. This role requires strong analytical skills, adherence to guidelines, and the ability to resolve customer issues. Ideal for candidates looking to start their career in customer service in a supportive environment.

Qualifications

• Ability to analyze and resolve customer issues.
• Basic communication skills for customer interaction.
• Capability to follow detailed procedures and guidelines.

Responsibilities

• Provide remote customer service via phone, chat, or text.
• Act as a liaison between customers and internal departments.
• Support customers in a walk-in service center.

Job description

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
• Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
• An entry-level position typically requiring limited prior skills, knowledge or experience
• Work is based on detailed procedures and guidelines
• Most often manual or support-related work.