Sales Support Executive

Concept Education System; Chikhli; On-site; INR 180,000 - 240,000; Full time

Job summary

Concept Education System in Gujarat, India is seeking a proactive Sales Coordination Executive to support the field sales team with daily visits, leads, follow-ups, and customer communication. The role emphasizes meticulous record-keeping, timely reminders, and accurate data in CRM and spreadsheets.

You will coordinate meetings and product demonstrations, monitor social media activity, prepare basic quotations, proposals, and reports, and help manage day-to-day sales operations.

Qualifications

• Bachelor's degree in a related field is preferred.
• Experience in sales coordination or telecalling is advantageous.
• Willingness to learn Edtech products like Edvance Prime.

Responsibilities

• Coordinate with sales executives regarding visits and follow-ups.
• Maintain daily visit details, lead status, and CRM records.
• Prepare daily/weekly activity reports and follow-ups.
• Coordinate meetings and product demonstrations.
• Monitor social media and market activities.
• Prepare quotations and sales documents.
• Handle routine communications and maintain organized records.

Skills

Communication skills

Hindi & Gujarati fluency

Basic English

MS Excel

Google Sheets

MS Word

PowerPoint

CRM familiarity

Time management

Organization

Education

Bachelor's degree in Business, Commerce, Marketing, Administration or related field

Tools

CRM Software

Job description

Concept Education System is an education technology and digital content organization focused on transforming the way schools teach, learn, and manage their academic operations. The organization develops technology-driven educational solutions, digital learning content, school management systems, and innovative learning experiences for modern educational institutions.

With expertise across EdTech, digital education, animation, interactive learning, technology, and educational solutions, Concept Education System works with schools and educational organizations to support their transition toward more efficient and technology-enabled education ecosystems.

One of the organization's key technology products is Edvance Prime, an AI-powered School ERP and Digital Learning Platform designed to help schools manage academics, administration, communication, student performance, and other essential school operations through a unified ecosystem.

Role Description

Company Description

Concept Education System is an education technology and digital content organization focused on transforming the way schools teach, learn, and manage their academic operations. The organization develops technology-driven educational solutions, digital learning content, school management systems, and innovative learning experiences for modern educational institutions.

With expertise across EdTech, digital education, animation, interactive learning, technology, and educational solutions, Concept Education System works with schools and educational organizations to support their transition toward more efficient and technology-enabled education ecosystems.

One of the organization's key technology products is Edvance Prime, an AI-powered School ERP and Digital Learning Platform designed to help schools manage academics, administration, communication, student performance, and other essential school operations through a unified ecosystem.

Role Description

The Sales Coordination & Follow-up Executive is a full-time, on-site position based in Gujarat, India. The role will work closely with the sales team and management to ensure that school visits, leads, follow-ups, and customer communication are properly tracked and acted upon.

The primary responsibility will be to coordinate with sales executives regarding their daily field activities, contact schools and institutions visited by the sales team, collect feedback, maintain follow-up records, and ensure that no potential business opportunity is missed.

The role will also involve CRM and data management, preparing basic reports, coordinating meetings and product demonstrations, monitoring relevant social media activities, conducting basic online research, and supporting the sales and management teams with day-to-day coordination tasks.

Key Responsibilities

Sales Team Coordination

• Coordinate with sales executives regarding their daily school and institution visits.
• Collect and maintain daily visit details, meeting outcomes, and lead status.
• Track pending activities and follow-ups for each salesperson.
• Ensure sales executives receive timely reminders for important follow-ups.
• Maintain updated records of schools, institutions, contacts, and opportunities.

School & Lead Follow-ups

• Make follow-up calls to schools and institutions visited by the sales team.
• Communicate with principals, school management, coordinators, administrators, and other relevant stakeholders.
• Collect feedback regarding product presentations, demonstrations, quotations, and proposals.
• Identify interested prospects and immediately coordinate with the concerned salesperson.
• Follow up on pending demos, meetings, quotations, proposals, and decisions.
• Reconnect with older or inactive leads when required.
• Ensure every active lead has a clear next action and follow-up date.

Sales Tracking & Reporting

• Maintain accurate lead and customer information in CRM, Excel, Google Sheets, or relevant systems.
• Update lead stages such as New, Contacted, Interested, Demo Scheduled, Proposal Sent, Follow-up, Converted, or Not Interested.
• Prepare daily and weekly sales activity reports.
• Track pending and overdue follow-ups.

Meeting & Demo Coordination

• Coordinate schedules for school meetings, product demonstrations, and follow-up discussions.
• Communicate meeting details to the concerned sales team members.
• Follow up after demonstrations and meetings to collect feedback and identify the next action.
• Coordinate internally for demo requirements, presentations, quotations, or other sales materials.

Social Media & Market Monitoring

• Monitor relevant social media platforms, school pages, education-related activities, and competitor activities.
• Identify school events, educational initiatives, announcements, and other potential business opportunities.
• Conduct basic online research on schools, institutions, and potential customers.
• Collect and share useful market information with the sales and management teams.

General Coordination & Administrative Support

• Assist in preparing basic quotations, proposals, reports, presentations, and sales documents.
• Handle routine WhatsApp, email, and telephone communication related to sales coordination.
• Maintain organized digital records and documentation.
• Assist management and sales teams with day-to-day coordination tasks.
• Coordinate with internal teams wherever required to ensure smooth pre-sales and post-sales communication.

Qualifications

• Strong communication and interpersonal skills.
• Confident and professional telephone communication skills.
• Good Hindi and Gujarati communication skills; basic English communication is required.
• Proficiency in MS Excel, Word, PowerPoint, Google Sheets, and WhatsApp.
• Familiarity with CRM or sales tracking systems is an advantage.
• Good organizational and time-management skills.
• Ability to maintain accurate records and consistently follow up on pending activities.
• Comfortable making frequent calls to schools and educational institutions.
• Ability to understand and explain basic features of technology products.
• Comfortable working with data, reports, and multiple follow-up activities.
• Basic knowledge of social media platforms and online research.
• Prior experience in sales coordination, telecalling, customer support, administration, EdTech, or SaaS is preferred.
• Bachelor's degree in Business, Commerce, Marketing, Administration, or a related field is beneficial.

Key Skills

Sales Coordination | Telecalling | Follow-up | Lead Management | School Communication | CRM | MS Excel | Google Sheets | Customer Support | Reporting | Data Management | Social Media Monitoring | Online Research | Communication | Administration

Candidate Profile

We are looking for a proactive, organized, confident, and responsible professional who can act as the coordination point between the field sales team, schools, prospects, and management.

The ideal candidate should be comfortable making calls, maintaining records, chasing pending follow-ups, collecting information, coordinating with different people, and ensuring that important leads and activities do not get missed.

The candidate should have a positive attitude toward technology and education, be willing to learn products such as Edvance Prime, and be comfortable handling multiple small but important tasks during the day.

Experience in EdTech, School ERP, SaaS, Telecalling, Customer Support, Sales Coordination, or Business Development will be an added advantage.