Sales Support Associate

House of Hiranandani; Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

House of Hiranandani in Mumbai seeks an experienced Sales Support – Executive / Sr. Executive to back the sales team, ensuring a seamless customer experience, coordinating pre-sales activities, site visits, and smooth documentation and deal coordination.

The role focuses on client interactions, data accuracy in CRM, and close collaboration with channel partners, sales teams, and internal departments to drive project closures.

Qualifications

• 2–5 years of experience in real estate pre-sales or sales support.
• Strong presentation, communication, and customer-handling skills.
• Experience in handling customer interactions and site-visit coordination.
• Basic understanding of CRM systems and sales processes.
• Ability to coordinate effectively with sales teams, customers, and channel partners.

Responsibilities

• Deliver a seamless and professional customer experience during site visits and presentations.
• Conduct project walkthroughs, including layouts, amenities, configurations, and key project features.
• Ensure accurate customer data capture and CRM updates prior to sales interactions.
• Support the sales team during high-footfall periods, project launches, and events.
• Handle pre-sales and channel partner leads, including follow-ups and database activation.
• Coordinate customer registrations, documentation, and agreement processes.
• Engage with channel partners during site visits and assist in deal coordination.
• Support channel partner onboarding, invoicing, and brokerage coordination with internal teams.

Skills

Real estate pre-sales

Sales support

Tools

CRM software

Job description

JOB DESCRIPTION SALES SUPPORT

Department: Sales Experience: 2–5 Years

Level: Executive / Sr. Executive Industry: Residential Real Estate

Job Summary

We are looking for an experienced Sales Support – Executive / Sr. Executive to support the sales team in delivering a seamless customer experience, managing pre-sales activities, coordinating site visits, and ensuring smooth documentation and deal coordination.

Key Responsibilities

• Deliver a seamless and professional customer experience during site visits and presentations.
• Conduct detailed project walkthroughs, including layouts, amenities, configurations, and key project features.
• Ensure accurate customer data capture and CRM updates prior to sales interactions.
• Support the sales team during high-footfall periods, project launches, and events.
• Handle pre-sales and channel partner leads, including follow-ups and database activation.
• Coordinate customer registrations, documentation, and agreement processes.
• Engage with channel partners during site visits and assist in deal coordination.
• Support channel partner onboarding, invoicing, and brokerage coordination with internal teams.

Must-Have Criteria

• 2–5 years of experience in real estate pre-sales or sales support.
• Strong presentation, communication, and customer-handling skills.
• Experience in handling customer interactions and site-visit coordination.
• Basic understanding of CRM systems and sales processes.
• Ability to coordinate effectively with sales teams, customers, and channel partners.