Sales Support Application Engineer

Flowserve India Controls Pvt Ltd; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Flowserve India Controls Pvt Ltd is seeking an Application Engineer role focused on sales support. The SSR acts as the primary customer contact, coordinating with engineering, manufacturing and quality to respond to inquiries, drive quotes, and support forecasts and productivity reporting.

Strong collaboration, problem solving and MS Office skills are essential. The role requires experience in engineered manufacturing sales or customer service, with familiarity in pricing, contract review and

Qualifications

• Experience in sales or customer service in engineered manufacturing with commercial/government contracts.
• Industry experience related to pumps/rotating equipment.
• CRM experience in power generation or utilities is preferred.
• Experience with pricing, contract review and ERP administration.

Responsibilities

• Serve as primary customer contact, collaborating across engineering, manufacturing, quality, and other teams.
• Drives quotes and proposals, coordinating with sales leadership for forecasts and plans.
• Review customer specs and Flowserve requirements for accurate proposals.
• Develop high quality, timely proposals to support orders and bookings.
• Support weekly sales reports and monthly/quarterly forecast processes.
• Improve quotation cycle times by leveraging regional hubs and product sites.
• Monitor hit rates and maintain workload data in designated tools.
• Drive attainment of forecast accuracy with sales leadership.
• Maintain organized records of sales training and org charts.

Skills

Customer focus

Results driven

Communication

Collaboration

Problem solving

Proposal generation

Sales forecasting

MS Office

Organizational skills

Relationship management

Education

HS Diploma / GED

Tools

Salesforce

ERP administration

Job description

Application Engineer Role Summary:

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Responsibilities & Requirements:

• Customer focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
• Generate high quality, on time, value priced proposals to facilitate order fulfilment.
• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
• Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
• Receive in and compile weekly sales reports.
• Support 30 day/ quarterly sales forecast and monthly outlook processes.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Other duties as assigned.

Preferred Experience / Skills:

• Industry experience related to pumps/rotating equipment.
• Experience with customer relationship management in the power generation and utility industries.
• Experience in Sales Force.
• Experience in pricing, contract review and ERP administration.
• HS Diploma / GED and 3-5 years relevant experience Experience Level Mid Level