Sales Support Administrator

Brennan; Navi Mumbai; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards that recognise/excel­l­

Brennan Daredevils - top performers' F

Vibrant, fun social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan is seeking a State Aligned Sales Support (SASS) professional to provide administrative support to an Australian State Sales Team and customers, enhancing client experience and enabling the sales team to focus on relationship-building.

The role covers CRM hygiene, order processing, reporting, and collaboration with multiple teams to optimize pricing and ensure contract accuracy. Prior ICT and customer service experience is essential.

Qualifications

• Minimum 3 years’ experience dealing directly with Australia Customers
• Minimum 3 years’ experience in the ICT industry
• Minimum 3 years’ experience in a customer service / order management /sales operations type role
• Ability to start work out of hours (aligned to Australian business hours)
• Excellent verbal & written English
• Excellent comprehension skills
• Excellent Microsoft Office Skills - Word, PowerPoint, Excel

Responsibilities

• Assist sales team by handling inbound enquiries and follow ups on service and account matters
• Prepare customer reports and assist with credits, invoicing and debtors
• Coordinate resourcing and escalate issues as needed
• Format orders and proposals to be brand compliant in Word and PowerPoint
• Maintain CRM hygiene for Accounts, Contacts and Opportunities
• Support with basic quotes, renewals and contract management
• Collaborate with Product, Carrier Management and Sales Ops to optimize pricing and terms
• Monitor service packs and follow up on low balances with customers
• Liaise with Sales Ops, Provisioning and Service Delivery teams regarding contract changes

Skills

Customer service

Sales operations

CRM

Documentation

Tools

CRM

Word

PowerPoint

Excel

Job description

Job Description:

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

The primary purpose of the State Aligned Sales Support (SASS) role will be to provide administrative support to a dedicated Australian State Sales Team and their customers, enhancing the overall client experience and giving the Sales Team more bandwidth to focus on selling and building relationships with our clients.

The Responsibility

Customer Support & Service Delivery

• Assisting the salesperson respond to inbound enquiries from clients including the follow up of service and account related matters.
• Customer adhoc reporting including sending regular reports for specific customers
• Assisting with credits, invoicing, debtors
• Coordinating/securing resourcing for customers as required
• Assisting with escalations
• Assisting following up CSAT survey responses
• Management of a portfolio of smaller, low risk, low value customers

Administration

• Formatting Order Forms and Proposals in both Word and PowerPoint to ensure brand consistent and professional documentation is always presented to the customer
• CRM Hygiene of Accounts, Contacts, Opportunities
• Setting up meetings on behalf of Salespeople
• Chasing up DOA requirements on behalf of Sales
• Chasing up TPR approvals and any other approval

Sales Activities

• Preparing & processing basic order forms and sending digitally for customer signature
• Checking legal requirements for Order Forms and bringing together the required documents for review
• Assistance with basic Quotes including qualifications and pricing for data, service packs, hardware software
• Assist with Contract Management including cancellations, renewals, pricing on RFPs
• Coordination with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments.
• Service Pack monitoring and chase up of low balances with customers
• Basic renewals of hardware/software
• Liaison with Sales Operations, Provisioning and Service Delivery team regarding contracts and changes to contracts

Research and Reporting

• Preparing cancellations including working out ETFs before sending to Contracts for processing
• Contract renewal research and preparation
• White space analysis
• General internal reporting (Accounts, revenue, opportunities)

Essential

• Minimum 3 years’ experience dealing directly with Australia Customers
• Minimum 3 years’ experience in the ICT industry
• Minimum 3 years’ experience in a customer service / order management /sales operations type role
• Ability to be start work out of hours (aligned to Australian business hours)
• Excellent verbal & written English
• Excellent comprehension skills
• Excellent Microsoft Office Skills - Word, PowerPoint, Excel

Brennan is an equal opportunity employer.