DBA Support Administrator

Brennan; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards that recognise excellence

Annual all-expenses paid trip for top performers

Vibrant, fun social activities

Learning and development environment

Job summary

A technology firm in Navi Mumbai seeks a VDBA Support Team Member to handle client database support and issue resolution. This full-time role requires strong communication and diagnostic skills, with responsibilities including monitoring databases and responding to client requests. Ideal candidates will have a client-focused attitude and a willingness to work shifts in a 24/7 environment. Training in Microsoft SQL Server will be provided.

Qualifications

• Strong client focus and communication skills to build relationships.
• Ability to prioritize tasks and work in a 24/7 shift system.
• Knowledge of operating systems and data administration.

Responsibilities

• Monitor client databases and investigate support requests.
• Respond to common support requests and allocate unresolved tickets.
• Assist in database support activities and resolve MS SQL Server issues.

Skills

Knowledge of operating systems and data administration

Strong client focus

Strong diagnostic skills

Strong communication skills

Ability to prioritize tasks

Work shifts within a 24-hour x 7-days roster system

Preferred experience in Microsoft SQL Server

Preferred Microsoft Technology Associate (MTA) certification to MCSA Level

Previous experience in a similar support DBA role

Job description

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Benefits

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all‑expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• An environment that embraces learning and development

Role

The VDBA Support Team Member is the first‑level support to VDBA clients. The VDBA Support Team Member will monitor client databases. Where alerts or support requests are received the VDBA Support Team Member will follow company process to investigate and, if possible, be the initial point of resolution. Where resolution is not possible the VDBA Support Team Member will escalated issue to the next level of support as per company escalation process for resolution.

Responsibilities

• Receiving and handling requests for support following agreed procedures via reviewing all SQL Alerts, helpdesk tickets, service requests and Daily SQL Beacon health checks.
• Responding to common requests for support by providing information to enable resolution and promptly allocating unresolved calls as appropriate.
• Maintaining time records and advising relevant persons of actions taken.
• Assisting in database support activities.
• Carrying out agreed operational procedures of a routine nature, contributing to maintenance, installation and problem resolution of MS SQL Server environments.
• Developing a broad understanding of technical publication concepts, tools and methods and the way in which these are implemented.
• Developing an understanding of publication development support activities, such as information gathering, user task analysis, creating draft documentation, and illustration, and printing and publishing.
• Working with colleagues and clients to create new sections of technical documentation through all stages of the publication process as support literature.
• Providing accurate and consistent well‑informed advice to clients and other Brennan IT team members through all mediums of communication and documentation.
• Undertaking and participating in professional development and other training to provide a high level of service, build upon current skill set, and gain new knowledge and an increased understanding of Brennan IT products and services.

Qualifications

• Knowledge of operating systems and data administration.
• Strong client focus.
• Strong diagnostic skills (preferably, in a similar field).
• Strong communication skills to build and maintain positive relationships with team members and clients.
• Ability to prioritise tasks, demonstrate initiative and meet deadlines.
• Work shifts within a 24‑hour x 7‑days roster system.
• Preferred experience in Microsoft SQL Server (training will be provided).
• Preferred Microsoft Technology Associate (MTA) certification to MCSA Level.
• Previous experience in a similar support DBA role (desirable).

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology
• IT Services and IT Consulting

Brennan is an equal opportunity employer.