Sr Sales Support

OneAdvanced Limited; Bengaluru; Vor Ort; INR 800.000 - 1.400.000; Vollzeit

Benefits dieser Stelle

Wellbeing program

Annual leave 20 days

Employee Assistance Programme

Personal growth opportunities

Development programmes

SkillsHub online learning

Personal accident insurance

Performance bonus

Zusammenfassung

OneAdvanced Limited is seeking a Senior Sales Support Specialist in Bengaluru, India. You will support Platinum and Gold accounts, aid in sales proposals and pricing, and coordinate with marketing and product teams to ensure accurate collateral and quotes.

The role emphasizes customer-focused operations, problem solving, and proactive collaboration with internal teams to enhance the overall sales and business experience.

Qualifikationen

• Proven experience in a sales support, sales operations or customer services role.
• Excellent organisational skills with multi-task prioritisation in a fast-paced environment.
• Strong attention to detail ensuring accuracy in sales support activities.
• Excellent written and verbal communication across levels in an organization.
• Proficiency with CRM systems (Salesforce) and Microsoft Office Suite.
• Experience with case management tools such as ServiceNow.

Aufgaben

• Provide support to Platinum and Gold accounts to resolve complex customer queries.
• Perform root cause analysis and recommend improvements to customer and business experience.
• Manage the Deal Desk process, including call management and follow-up on deliverables.
• Assist in preparing sales proposals, quotes, and contracts with the sales team.
• Coordinate with marketing and product teams to ensure correct pricing and collateral usage.
• Follow up on sales leads for Platinum and Gold customers and allocate to Sales Team.

Kenntnisse

Sales support experience

Organisational skills

Attention to detail

Communication skills

Cross-functional collaboration

Customer-focused

Problem solving

Independent working

Tools

Salesforce

Microsoft Office

ServiceNow

Jobbeschreibung

Job Summary

We are seeking a highly motivated and organized individual to join our software company as a Senior Sales Support Specialist. A Senior Sales Support Specialist plays a crucial role in ensuring smooth sales operations and customer satisfaction. As a critical member of our team, you will be responsible for providing operational support to the sales team, providing troubleshooting assistance and support for our Platinum and Gold accounts with complex customer resolution aligned to our Commercial Units.

If you are highly customer focussed, curious and are passionate about delivering an exceptional customer and business experience, then we would love to hear from you.

What You Will Do

• Provide support to our Platinum and Gold accounts supporting our Sales team to resolve complex customer queries
• Provide route cause analysis of issues and offering recommendations for improvements to our customer and business experience
• Accountable for management of Deal Desk process, including active management of the call, ensuring high quality of process, inputs and follow up on deliverables
• Assist in preparing sales proposals, quotes, and contracts in collaboration with the sales team, ensuring accuracy and adherence to company guidelines.
• Coordinate with cross-functional teams, such as marketing and product development, to ensure correct pricing and collateral is being used by the sales team.
• Follow up on sales leads and inquiries for Platinum and Gold customers, ensuring correct allocation to Sales Team.

What You Will Have

• Proven experience in a sales support, sales operations or customer services, preferably in a software or technology company
• Excellent organisational skills, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong attention to detail, ensuring accuracy and quality control in all sales support activities
• Excellent listening, verbal and written communication skills and demonstrated success communicating with various levels within an organization.
• Proficiency in using CRM software such as Salesforce, as well as Microsoft Office Suite.
• Experience with case management tools such as ServiceNow.
• Effective communication skills, both written and verbal, to interact with internal teams and external customers professionally.
• Customer-focused mindset, with the ability to empathize, solve problems, and provide exceptional support.
• Proactive and self-motivated individual, capable of working independently and collaborating with cross-functional teams
• Commercially aware
• Familiarity with software sales processes and terminology would be an advantage.

What We Do For You

• Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
• Annual Leave - 20 days of annual leave, plus public holidays
• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we re committed to enabling your growth personally and professionally
• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success