D365 Application Consultant

Brennan; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture awards

Annual trip for top performers

Vibrant social activities

Learning and development environment

Job summary

A leading technology consulting firm is looking for a D365 Application Consultant to provide IT support for clients. The role involves delivering quality service, managing requirements, and educating clients on the Dynamics 365 platform. Candidates should have 4-5 years of experience with Dynamics 365 CRM/CE, a solid understanding of the Power Platform, and strong analytical skills. This position offers a collaborative environment where innovation is encouraged and rewarded.

Qualifications

• 4-5+ years of hands-on experience with Dynamics 365 CRM/CE.
• Strong experience supporting and maintaining D365 environments.
• Excellent communication skills for interacting with stakeholders.

Responsibilities

• Deliver service support to customers in line with contracted deliverables.
• Assist the MAS team and ensure contractual deliverables are met.
• Provide training and guidance to end-users.

Skills

Dynamics 365 CRM/CE configuration

Power Platform (Power Apps, Power Automate)

C#/.NET plugin development

JavaScript and jQuery

Business analysis skills

Change request management

Communication skills

Analytical skills

Education

Relevant Microsoft Certifications

Job description

D365 Application Consultant

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognize excellence
• Brennan Daredevils – our annual, all‑expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• An environment that embraces learning and development

The Role

D365 Application Consultant will be involved in delivering service support to customers in line with their contracted deliverables. You will be providing onsite and remote IT support to our Managed Application Services Customers. This will include investigation of issues, providing estimates, requirements gathering, writing technical documentation, developing components, peer reviewing code and contributing to the Intellectual Property library.

Role Responsibilities

• Assist the MAS team, Service Delivery Manager and Account Manager to ensure that contractual deliverables are met.
• Obtain and maintain industry certification.
• Assist in the education, support, and guidance of the client throughout the process, to ensure that our client’s needs are met, and that they are as satisfied with their overall experience as they are with the eventual outcome.
• Ensure that the backlog remains up to date and accurately reflects the requirements of the client.
• Help develop and maintain a collaborative relationship with the client, ensuring that they are actively engaged throughout.
• Ensure that the client’s motivations and priorities are clearly understood and reflected to the team.
• Ensure that the delivered functionality accurately meets the client’s requirements and is of a suitably high quality.
• Provide training and guidance to end-users, or alternative, to ensure a successful roll‑out of the delivered functionality.
• Ensure Utilization hour targets are met.
• Ensure all work performed is of a high technical and quality standard & strive for high client satisfaction scores.

Key Competencies and Qualifications required

• 4-5+ years of hands‑on experience with Dynamics 365 CRM/CE (configuration, customization, troubleshooting, enhancements).
• 4+ years of experience with the Power Platform (Power Apps, Power Automate, Dataverse).
• Strong experience supporting and maintaining D365 environments, analyzing issues, and delivering sustainable fixes.
• Proven ability to manage change requests and enhancement work across multiple customers.
• Solid business analysis skills – able to clarify requirements, assess impact, and translate needs into practical solutions.
• Proficiency in C#/.NET plugin development, custom workflow assemblies, and debugging (Plugin Profiler).
• Strong skills in JavaScript, jQuery, and D365 form/UX customizations.
• Experience with Power Pages (Liquid, JavaScript, Web APIs, portal configuration & security).
• Excellent communication skills with the ability to interact confidently with business and technical stakeholders.
• Strong analytical and decision‑making abilities, especially in troubleshooting scenarios.
• Relevant Microsoft Certifications will be a plus.

Brennan is an equal opportunity employer.