Sales Specialist

FIRST CLASS TRAVEL; Maharashtra; On-site; INR 350,000 - 520,000; Full time

Job summary

FIRST CLASS TRAVEL in Pune is seeking a Sales Specialist to engage prospective and existing travelers, understand their needs, and recommend suitable packages. You will handle inquiries, follow up, and close sales while maintaining accurate records of leads and bookings.

You will coordinate with internal teams to ensure smooth trip arrangements, promote special offers, and contribute to achieving sales targets through proactive outreach and exceptional customer service.

Qualifications

• Strong communication and customer service to engage diverse travelers.
• Core sales skills: lead generation, negotiation, and closing to meet targets.
• Training and sales management abilities to onboard and coach teams.
• Familiarity with CRM tools or sales tracking systems.
• Experience in travel, tourism, hospitality, or customer-facing sales.
• On-site Pune Division, full-time schedule.
• Diploma or Bachelor in Business, Tourism, Hospitality, or related field preferred but not mandatory.

Responsibilities

• Interact with prospective and existing customers to understand travel needs and recommend suitable packages.
• Handle inquiries, conduct follow-ups, and close sales while maintaining accurate records of leads and bookings.
• Coordinate with internal teams to ensure smooth trip arrangements and promote special offers and itineraries.
• Meet or exceed sales targets and participate in training sessions to improve processes and customer experience.

Skills

Communication

Customer Service

Sales

Lead Generation

Negotiation

Closing

Training

Sales Management

CRM Tools

Digital Communication

Education

Diploma or Bachelor's in Business/Tourism/Hospitality

Tools

CRM tools

Sales Tracking Systems

Digital Communication Platforms

Job description

Company Description FIRST CLASS TRAVEL is a growing tour company founded in 2016 with a focus on delivering high-quality travel experiences. The company supports a wide range of travelers, including backpackers, planners, hikers, and explorers, ensuring they receive the guidance and support they need. Services are tailored to match the company’s commitment to “first class” standards, emphasizing personalized assistance and attention to detail. FIRST CLASS TRAVEL aims to create more smiles than stress by making travel planning simpler, more enjoyable, and reliably managed for every customer.

Role Description The Sales Specialist is a full-time, on-site role based in Pune Division. This position is responsible for engaging prospective and existing customers, understanding their travel needs, and recommending suitable packages and services. The Sales Specialist will handle inquiries, conduct follow-ups, and close sales while maintaining accurate records of leads and bookings. Daily tasks include providing customer support, coordinating with internal teams to ensure smooth trip arrangements, and promoting special offers and itineraries. The role also involves meeting sales targets, participating in training sessions, and contributing feedback to improve sales processes and customer experience.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to interact effectively with diverse travelers and build long-term relationships.
• Candidates should possess core Sales skills, including lead generation, negotiation, and closing, to achieve and exceed sales targets.
• Candidates should possess Training and Sales Management skills to support onboarding, share best practices, and help optimize team performance.
• Candidates should have basic proficiency with CRM tools or sales tracking systems and be comfortable working with digital communication platforms.
• Candidates should ideally have prior experience in travel, tourism, hospitality, or a customer-facing sales environment.
• Candidates should demonstrate a customer-centric mindset, strong organizational skills, and the ability to work on-site in Pune Division on a full-time schedule.
• A relevant diploma or bachelor’s degree in Business, Tourism, Hospitality, or a related field is preferred but not mandatory.