Sales & Service Executive

Urbanbrew; Vadodara; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Performance-linked incentives

Structured SOPs and tools

Clear growth path

Job summary

A leading refreshment solutions provider in Vadodara seeks a skilled leader to manage installations and service teams. This role requires at least 3 years of experience in service operations and a technical background, preferably in Electrical or Mechanical fields. You will ensure efficient client onboarding, monitor service quality, and maintain professional communication standards. The candidate must be fluent in English and have a valid driving license. This position offers a clear growth path into an Operations Manager role with performance-linked incentives.

Qualifications

• Minimum 3+ years experience in service operations, field service, or technical leadership.
• Fluent in English (read, write, speak).
• Valid driving license and ability to travel to client sites.

Responsibilities

• Oversee installations and guide service teams effectively.
• Monitor and reduce average breakdown resolution time.
• Ensure preventive maintenance schedules are followed.

Skills

Technical leadership

Client handling

Service workflows understanding

Mobile app proficiency

Team coaching

Education

Diploma / ITI / Engineering (Electrical / Mechanical)

Tools

Zoho CRM

Job description

Urban Beverages is a people-centric refreshment solutions company.

Through our brand Urban Brew, we provide reliable beverage products and managed refreshment services for workplaces and institutions.

We believe in clear systems, disciplined execution, and human dignity — and we invest in training and guidance to help our team members grow with confidence and purpose.

Job Description

This is a leadership role, not an individual contributor role alone. You will oversee installations, guide service teams, coordinate with sales, and ensure that every client experiences a smooth, professional, and system-driven service journey.

You are expected to lead by example—technically, behaviorally, and operationally.

Sales to Operations Execution

Ensure commitments made during sales are clearly understood and executed.

Coordinate with Sales, Support Desk, and Field Teams.

Onboarding & Installations

Lead new client onboardings.

Ensure first-time-right installations.

Verify readiness: machine, consumables, site conditions, SOPs.

Service & Breakdown Management

Monitor and reduce average breakdown resolution time.

Escalate issues methodically.

Ensure preventive maintenance schedules are followed.

Guide and monitor Service Executives and Support staff.

Enforce SOP adherence, discipline, grooming, and reporting.

Coach team members with fairness and calmness.

Client Experience & Reporting

Ensure clear service reports and documentation.

Review client feedback post-installation.

Maintain professional communication standards.

Requirements

Diploma / ITI / Engineering background (Electrical / Mechanical preferred).

Minimum 3+ years experience in service operations, field service, or technical leadership.

Strong understanding of service workflows and client handling.

Fluent in English (read, write, speak).

Comfortable using mobile apps and reporting tools.

Valid driving license and ability to travel to client sites.

Preferred Attributes

Prior experience leading service teams.

Exposure to SOP-driven environments.

Strong sense of fairness and accountability.

Leadership role in a fast-scaling operations team.

Performance-linked incentives.

Structured SOPs, tools, and support (Zoho CRM / Desk / Task systems).

Opportunity to shape early operations standards.

Clear growth path into Operations Manager role.

Respect, dignity, and decision-making authority.