Senior Category Manager

Urban Company (UC); Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Health insurance benefits

Latest tools and technology

Job summary

A tech-enabled home services marketplace is seeking a Senior Category Manager to oversee category growth and operational excellence across its geographies. The ideal candidate should have 2-4 years of experience in an operations, consulting, or strategy role, demonstrating strong leadership in project execution. The role offers substantial ownership and growth opportunities within a vibrant work environment, encouraging problem-solving and collaboration with diverse teams.

Qualifications

• Minimum 2-4 years experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects.
• Ability to deliver under tight timelines.

Responsibilities

• Scale category volumes and revenues across geographies.
• Maintain operational excellence daily.
• Lead key growth tracks and cross-functional teams.

Skills

Leadership

Operational excellence

Problem-solving

Team collaboration

Time management

Job description

Senior Category Manager - Business | Urban Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

Urban Company’s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.

Beauty vertical

• Salon for women: Skin‑care services
• Salon for women: Hair, nails and make‑up
• Men's grooming
• Spa therapy for men and women
• Treatments

Home vertical

• AC and appliance repair
• Cleaning and pest control
• Electricians, plumbers and carpenters
• Painting

Products business (Largely B2B sales)

• Beauty & spa products: Both OEM and private labels
• Water purifiers, RO filters, etc.
• Home solutions store
• Cleaning products
• Native
• Smart Locks and RO

What You’ll Do

• Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.
• Maintain operational excellence for your set of cities on a daily basis.
• Take charge of key central growth tracks for the category over time, including:
  • Sustainable and profitable growth.
  • Building customer and partner love at scale.
  • Leading a team from the front and empowering them to win based on UC's values.
  • Collaboration with cross-functional teams to ensure swift and robust execution.
• You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you’re an entrepreneur/intrapreneur at heart, this is an opportunity for you to grab with both hands.

What We Need

• Minimum 2-4 years experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects, and the ability to influence and lead.
• Someone who can deliver under tight timelines.
• Super energetic, loves challenges and solving them.

What can you expect

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with processes and depth of a big organization.
• Expect to work with people you can learn from and are invested in your growth.
• Opportunity to be part of the mission to transform customer and partner experience.

Benefits

• Latest tools and technology to get things done provided by the company.
• Health insurance benefits for you and your family.

Equal Employment Opportunity Statement

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.