Sales Ops Representative, Amazon Freight, IN

Amazon; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Amazon Freight India is seeking a Freight Ops Analyst to support day-to-day operations, leverage data-driven insights, and resolve issues in a fast-paced, customer-obsessed environment.

The role focuses on SOP implementation, root-cause analysis, and collaboration to improve productivity, billing and payments processes, and service levels.

Qualifications

• Bachelor's degree required.
• Fluent in English (speaking, reading, writing).
• Experience with Microsoft Office products and applications.

Responsibilities

• Responsible for implementation on new and existing SOPs.
• Identify operational barriers and dive deep on root causes; provide feedback and solutions.
• Support business by researching on inbounding defects / billing & payments.
• Analyze data reports to identify bottlenecks and improve performance and share of wallet.

Skills

Data analysis

Communication skills

Root cause analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

Amazon Freight (Amazon's external facing Freight service) India is seeking highly skilled and motivated Freight Ops Analyst to assist in the resolution of day to day business issues. If you are interested in managing one of Amazon's newest businesses through its start-up phase, you might be interested in this role with Amazon Freight.

An ideal candidate has a background in transportation, supply-chain and excellent data driven problem resolution skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills as a customer facing role and requires ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making.

Key job responsibilities

• Responsible for implementation on new and existing SOPs
• Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency
• Support business by researching on inbounding defects / billing & payments.
• Analysis of the data reports to identify performance bottlenecks, process control gaps and improve the performance and share of wallet.

Key job responsibilities

• Responsible for implementation on new and existing SOPs
• Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency
• Support business by researching on inbounding defects / billing & payments.
• Analysis of the data reports to identify performance bottlenecks, process control gaps and improve the performance and share of wallet.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience with external customer interaction
• Experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.