Sales Ops Engineer

LogicLadder Technologies Pvt. Ltd.; Gurugram District; On-site; INR 350,000 - 750,000; Full time

Benefits offered by this job

Medical Insurance (family floater)

Job summary

LogicLadder Technologies Pvt. Ltd. in Gurgaon is seeking an Renewal Specialist to own end-to-end renewal lifecycle for partner-managed accounts.

You will drive renewal planning, tracking and closure, while coordinating with partners and internal teams to ensure timely renewals and revenue retention. The role requires proactive partner engagement, identifying at-risk accounts, and handling renewal proposals, pricing and contracts to minimize churn and maximize recurring revenue.

Qualifications

• Experience managing end-to-end B2B SaaS or enterprise customer renewals and closure.
• Proven ability to engage and drive channel partners for renewals.
• Strong focus on minimizing churn and protecting recurring revenue.
• Experience handling renewal quotations, pricing discussions, negotiations, and contracts.
• Ability to maintain renewal trackers, forecast revenue, and manage 90/60/30-day cycles.
• Excellent follow-up and coordination across partners, customers and internal teams.

Responsibilities

• Own renewal planning, tracking and closure for all assigned partner-managed accounts.
• Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps.
• Engage channel partners proactively to secure timely customer renewals.
• Identify accounts at risk of non-renewal and initiate corrective action.
• Coordinate renewal proposals, commercial approvals, documentation and order closure.
• Minimize revenue leakage from missed, delayed or unsuccessful renewals.
• Act as the primary point of contact for assigned channel partners on renewals.
• Drive partner accountability for customer engagement, renewal discussions and closure.
• Conduct periodic partner reviews to assess renewal status, risks and opportunities.
• Resolve partner concerns and escalations affecting customer retention.
• Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks.
• Track customer satisfaction, usage concerns and contractual commitments.
• Facilitate timely resolution of issues impacting renewal decisions.
• Identify opportunities for contract expansion, upselling and cross-selling.
• Maintain accurate contract records, renewal dates, pricing and commercial terms.
• Coordinate quotations, purchase orders, agreements, invoicing and partner commissions.
• Ensure CRM accuracy and renewal forecast visibility.
• Standardize renewal workflows and improve turnaround times.

Skills

Renewal management

Channel partner management

Revenue retention

Commercial coordination

CRM management

Stakeholder management

Job description

Own the end-to-end renewal lifecycle for channel partner-managed accounts, ensuring timely renewals, revenue retention and continuity of customer relationships through proactive partner engagement, structured follow-ups and effective internal coordination.

Key Accountabilities

1. Renewals & Revenue Retention – Primary Accountability

Own renewal planning, tracking and closure for all assigned partner-managed accounts.

Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps.

Engage channel partners proactively to secure timely customer renewals.

Identify accounts at risk of non-renewal and initiate corrective action.

Coordinate renewal proposals, commercial approvals, documentation and order closure.

Minimize revenue leakage from missed, delayed or unsuccessful renewals.

2. Channel Partner Relationship Management

Act as the primary point of contact for assigned channel partners on renewals.

Drive partner accountability for customer engagement, renewal discussions and closure.

Conduct periodic partner reviews to assess renewal status, risks and opportunities.

Resolve partner concerns and escalations affecting customer retention.

3. Customer Retention & Account Health

Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks.

Track customer satisfaction, usage concerns and contractual commitments.

Facilitate timely resolution of issues impacting renewal decisions.

Identify opportunities for contract expansion, upselling and cross-selling.

4. Renewal Operations & Commercial Coordination

Maintain accurate contract records, renewal dates, pricing and commercial terms.

Coordinate quotations, purchase orders, agreements, invoicing and partner commissions.

Ensure CRM accuracy and renewal forecast visibility.

Standardize renewal workflows and improve turnaround times.

Requirements

Renewal Management: Proven experience managing end-to-end B2B SaaS or enterprise customer renewals, ensuring timely closure and revenue retention.

Channel Partner Management: Ability to engage, coordinate and drive channel partners to secure customer renewals.

Revenue Retention: Strong focus on minimizing churn, protecting recurring revenue and identifying renewal risks proactively.

Commercial Coordination: Experience handling renewal quotations, pricing discussions, negotiations, purchase orders and contracts.

Pipeline & CRM Management: Ability to maintain renewal trackers, forecast revenue and manage 90/60/30-day renewal cycles.

Stakeholder Management: Strong follow-up, relationship-building and coordination skills across partners, customers and internal teams.

Experience : 0 to 1 year

• We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)