Sales Ops Engineer

Logicladder Technologies; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Logicladder Technologies is seeking a Renewal Manager to own the end-to-end renewal lifecycle for partner-managed accounts. The role focuses on timely renewals, revenue retention, and sustaining strong customer relationships through proactive partner engagement and coordinated internal efforts.

Responsibilities include renewal planning, tracking, and closure; proactive partner outreach; risk identification and corrective actions; and maintenance of renewal records, pricing, and forecasts to

Qualifications

• Experience in end-to-end B2B SaaS or enterprise renewals.
• Engage and coordinate channel partners for renewals.
• Proactively identify renewal risks and action plans.
• Coordinate quotations, pricing, orders and contracts.
• Maintain renewal trackers and 90/60/30 day cycles in CRM.
• Strong follow-up and cross-functional coordination.

Responsibilities

• Own renewal planning, tracking and closure for partner-managed accounts.
• Engage channel partners to secure timely renewals and minimize leakage.
• Collaborate with Customer Success, Product and Delivery to address adoption gaps and renewal risks.
• Standardize renewal workflows and ensure accurate records and forecast visibility.

Skills

Renewal management

Channel partner management

Revenue retention

Commercial coordination

Pipeline CRM management

Stakeholder management

Job description

Job Summary

Role Purpose Own the end-to-end renewal lifecycle for channel partner-managed accounts, ensuring timely renewals, revenue retention and continuity of customer relationships through proactive partner engagement, structured follow-ups and effective internal coordination.

Key Accountabilities

• Renewals Revenue Retention - Primary Accountability Own renewal planning, tracking and closure for all assigned partner-managed accounts. Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps. Engage channel partners proactively to secure timely customer renewals. Identify accounts at risk of non-renewal and initiate corrective action. Coordinate renewal proposals, commercial approvals, documentation and order closure. Minimize revenue leakage from missed, delayed or unsuccessful renewals.


• Channel Partner Relationship Management Act as the primary point of contact for assigned channel partners on renewals. Drive partner accountability for customer engagement, renewal discussions and closure. Conduct periodic partner reviews to assess renewal status, risks and opportunities. Resolve partner concerns and escalations affecting customer retention.


• Customer Retention Account Health Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks. Track customer satisfaction, usage concerns and contractual commitments. Facilitate timely resolution of issues impacting renewal decisions. Identify opportunities for contract expansion, upselling and cross‑selling.


• Renewal Operations Commercial Coordination Maintain accurate contract records, renewal dates, pricing and commercial terms. Coordinate quotations, purchase orders, agreements, invoicing and partner commissions. Ensure CRM accuracy and renewal forecast visibility. Standardize renewal workflows and improve turnaround times.

Requirements

• Renewal Management: Proven experience managing end-to-end B2B SaaS or enterprise customer renewals, ensuring timely closure and revenue retention.


• Channel Partner Management: Ability to engage, coordinate and drive channel partners to secure customer renewals.


• Revenue Retention: Strong focus on minimizing churn, protecting recurring revenue and identifying renewal risks proactively.


• Commercial Coordination: Experience handling renewal quotations, pricing discussions, negotiations, purchase orders and contracts.


• Pipeline CRM Management: Ability to maintain renewal trackers, forecast revenue and manage 90/60/30-day renewal cycles.


• Stakeholder Management: Strong follow‑up, relationship‑building and coordination skills across partners, customers and internal teams.


• Experience: 0 to 1 year