Customer Renewals Sales Professional

Blackbaud; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Blackbaud in Hyderabad is seeking an experienced Renewals Manager to collaborate with Sales, Customer Success, and cross-functional partners to deliver a seamless renewal process and support customer growth. You will leverage data, insights, and AI-enabled tools to anticipate needs, reduce risk, and drive outcomes for a global customer base.

The role requires 5+ years in renewals or related roles, strong negotiation and lifecycle management skills, and excellent English communication.

Qualifications

• 5+ years of experience in renewals, account management, customer success, or related roles in software/SAAS.
• Knowledge of contract renewals, retention strategies, and commercial negotiations.
• Understanding of subscription-based models and lifecycle management.
• Strong organizational, pipeline management, and analytical skills.
• Excellent written and verbal English communication with cross-region collaboration.

Responsibilities

• Lead proactive renewal processes 4–6 months before contract expiry to ensure continuity and satisfaction.
• Build relationships with decision-makers to align solutions with evolving business goals.
• Manage renewals across software subscriptions, maintenance, services, and managed offerings.
• Monitor usage, engagement, and contract activity to identify renewal risks early.
• Collaborate with Sales and Customer Success to support renewals and expansion opportunities.
• Leverage data and AI tools to streamline renewal activities and improve efficiency.

Skills

English fluency

Renewals experience

Account management

Forecasting

Data-driven decisions

Stakeholder management

Customer Success

Tools

CRM platforms

Reporting tools

AI productivity tools

Job description

Job Posting Description

Job Summary

As part of our Customer Retention team, you ll work closely with Sales, Customer Success, and cross-functional partners to deliver a seamless renewal experience while identifying opportunities to support customer growth. You ll leverage data, insights, and AI-enabled tools to anticipate customer needs, reduce risk, and help customers achieve meaningful outcomes through technology. This is an opportunity to contribute to a global customer base while growing your expertise in a collaborative, high-performing environment.

Work Location & Schedule

• Work Location: Hyderabad
• Work Schedule: This role supports customers and stakeholders primarily during U.S. business hours.
• Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

• Drive successful customer retention by leading a proactive, predictable renewal process beginning 4-6 months prior to contract expiration, ensuring continuity and customer satisfaction.
• Build trusted relationships with customer decision-makers and influencers, helping customers align Blackbaud solutions with their evolving business goals and operational needs.
• Manage renewals across software subscriptions, maintenance agreements, professional services, and managed services while maintaining forecast accuracy and operational excellence.
• Identify and mitigate renewal risks early by monitoring customer engagement, usage trends, and contract activity, developing action plans that support long-term retention.
• Partner closely with Sales and Customer Success teams to support strategic renewals, account expansion opportunities, and customer growth initiatives.
• Leverage customer insights, data, and AI-assisted tools to streamline renewal activities, improve efficiency, and deliver a consistently exceptional customer experience.

Requirements

• 5+ years of experience in renewals, account management, customer success, or a related customer-facing role within a software, technology, or Software-as-a-Service environment.
• Knowledge of contract renewals, customer retention strategies, and commercial negotiations, combined with experience managing customer portfolios and revenue forecasts.
• Understanding of customer lifecycle management and subscription-based business models, including identifying retention risks and expansion opportunities.
• Strong organizational, pipeline management, and analytical skills, with the ability to manage multiple priorities and make data-informed decisions.
• Excellent written and verbal English communication skills with experience engaging senior stakeholders across global regions and time zones.
• Experience using customer relationship management platforms, reporting tools, and AI-enabled productivity solutions to improve customer outcomes and operational effectiveness