Customer Renewal Sales Professional

Blackbaud; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Blackbaud in Hyderabad is seeking an experienced Renewals professional to lead proactive renewal processes, starting 4–6 months before contract expiry, and to align customer goals with Blackbaud solutions. You will manage renewals across software subscriptions, maintenance, and services, ensuring forecast accuracy and customer satisfaction.

You will collaborate with Sales and Customer Success to support strategic renewals and growth, using data and AI-enabled tools to anticipate needs and reduce

Qualifications

• 5+ years in renewals, account management, or customer success in SaaS.
• Knowledge of contract renewals, retention strategies, and commercial negotiations.
• Experience with customer lifecycle management and subscription-based models.
• Strong organizational, pipeline, and analytical skills with data-driven decisions.
• Excellent written and verbal English; experience engaging senior stakeholders globally.
• Experience using CRM and AI-enabled productivity tools.

Responsibilities

• Drive successful customer retention with proactive renewal processes started 4–6 months before expiry.
• Build trusted relationships with customer decision-makers to align Blackbaud solutions with evolving goals.
• Manage renewals across software subscriptions, maintenance, services, and managed services with forecast accuracy.
• Identify and mitigate renewal risks by monitoring engagement, usage, and contract activity; develop action plans.
• Partner with Sales and Customer Success to support strategic renewals and expansion opportunities.
• Leverage data and AI-assisted tools to streamline renewal activities and improve customer experience.

Skills

Renewals

Account management

Customer success

Forecasting

Analytical skills

Tools

CRM platforms

Analytics tools

AI productivity tools

Job description

Job Summary

As part of our Customer Retention team, you ll work closely with Sales, Customer Success, and cross-functional partners to deliver a seamless renewal experience while identifying opportunities to support customer growth. You ll leverage data, insights, and AI-enabled tools to anticipate customer needs, reduce risk, and help customers achieve meaningful outcomes through technology. This is an opportunity to contribute to a global customer base while growing your expertise in a collaborative, high-performing environment.

Work Location Schedule

• Work Location: Hyderabad
• This role supports customers and stakeholders primarily during U.S. business hours.
• Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

• Drive successful customer retention by leading a proactive, predictable renewal process beginning 4-6 months prior to contract expiration, ensuring continuity and customer satisfaction.
• Build trusted relationships with customer decision-makers and influencers, helping customers align Blackbaud solutions with their evolving business goals and operational needs.
• Manage renewals across software subscriptions, maintenance agreements, professional services, and managed services while maintaining forecast accuracy and operational excellence.
• Identify and mitigate renewal risks early by monitoring customer engagement, usage trends, and contract activity, developing action plans that support long-term retention.
• Partner closely with Sales and Customer Success teams to support strategic renewals, account expansion opportunities, and customer growth initiatives.
• Leverage customer insights, data, and AI-assisted tools to streamline renewal activities, improve efficiency, and deliver a consistently exceptional customer experience.

Requirements

• 5+ years of experience in renewals, account management, customer success, or a related customer-facing role within a software, technology, or Software-as-a-Service environment.
• Knowledge of contract renewals, customer retention strategies, and commercial negotiations, combined with experience managing customer portfolios and revenue forecasts.
• Understanding of customer lifecycle management and subscription-based business models, including identifying retention risks and expansion opportunities.
• Strong organizational, pipeline management, and analytical skills, with the ability to manage multiple priorities and make data-informed decisions.
• Excellent written and verbal English communication skills with experience engaging senior stakeholders across global regions and time zones.
• Experience using customer relationship management platforms, reporting tools, and AI-enabled productivity solutions to improve customer outcomes and operational effectiveness.

Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.