Sales Operations Specialist

Accenture; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Accenture in India is seeking a Sales Operations Specialist to lead scheduling and enablement operations. You will drive resource utilization, governance and readiness delivery, with focus on LMS effectiveness and AI-enabled operational transformation.

The role requires 7–11 years of experience in Training, Learning Administration or Scheduling, strong communication, and the ability to work in a 24x7 environment. This position is based in Gurugram with a 24x7 operations model.

Qualifications

• Any Graduation is required.
• 7–11 years of experience in Training, Learning Administration or Scheduling.
• Minimum 2 years scheduling or LMS administration experience.
• Experience with LMS platforms.
• Strong communication and stakeholder management skills.
• Professional English proficiency.
• Ability to work in a 24x7 environment.

Responsibilities

• Plan and manage scheduling activities, resources and priorities.
• Build and maintain quarterly and annual training schedules.
• Manage instructor utilization, chargeability and cancellations.
• Monitor scheduling performance, productivity and service metrics.
• Maintain course, instructor and facility data accuracy.
• Support scheduling governance, reporting and process improvements.
• Drive LMS administration and automation adoption.
• Support AI-enabled scheduling and content operations.

Skills

Communication skills

Stakeholder management

LMS administration

Scheduling operations

English proficiency

Education

Graduation (any)

Tools

LMS platforms

Job description

Job Description:

Skill required: Partner Onboarding & Enablement - Oral Communications

Designation:

Sales Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Lead scheduling and enablement operations, ensuring efficient resource utilization, scheduling governance, escalation management, team performance and readiness delivery. Drive continuous improvement, LMS effectiveness and AI enabled operational transformation.

What are we looking for?

• Any Graduation
• 7 to 10 years experience in Training, Learning Administration or Scheduling
• Minimum 2 years scheduling or LMS administration experience
• Experience with LMS platforms
• Strong communication and stakeholder management skills
• Ability to work in a 24x7 environment
• Professional English proficiency
• Process & Domain Expertise
• Training and scheduling operations management
• Resource planning, scheduling and prioritization
• Instructor utilization and chargeability management
• LMS administration and scheduling governance
• Performance monitoring and operational

Roles and Responsibilities:

• Operations Management
• Plan and manage scheduling activities, resources and priorities
• Build and maintain quarterly and annual training schedules
• Manage instructor utilization, chargeability and cancellation compliance
• Monitor scheduling performance, productivity and service metrics
• Maintain course, instructor and facility data accuracy
• Resolve operational and client escalations within scope
• Support scheduling governance, reporting and process improvements
• Drive LMS administration, tool enhancements and automation adoption
• Support AI enabled scheduling, content operations and query resolution
• Team Leadership
• Lead and coach scheduling specialists and CL10 resources
• Monitor performance, provide feedback and career development support
• Support recruitment, onboarding and capability building
• Drive attrition management, documentation and knowledge continuity
• Conduct monthly 1 to 1 discussions and performance reviews
• Mentor teams on process compliance and escalation handling
• Key Metrics
• Operational KPIs
• Contractual Metric Attainment
• Training Completion Contribution
• Instructor Utilization and Chargeability
• Team Attrition Against Target
• Escalation Resolution Timeliness
• Execution KPIs
• Monthly 1 to 1 Completion Rate
• DTP SOP LWI Update Compliance
• Career Plan Completion Rate
• Improvement Initiative Implementation
• Cross Region Documentation CoverageAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.