Sales Operations Specialist

Nokia; Dadri; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Nokia is seeking a Sales Operations Specialist to support the Sales Strategy & Operations team in driving global sales strategies, GTM planning, and major transformation initiatives. You will collaborate with sales and presales to position Nokia solutions and enhance customer engagement while leading data analytics and governance efforts.

The role emphasizes building scalable tools like AI-assisted processes, optimizing the sales lifecycle, and managing complex programs within a matrix

Qualifications

• Bachelor's degree in business, sales, or related field.
• _We_ expect_ 7+ years of experience in sales operations or a related role.
• Strong analytical and data analysis skills.
• Excellent communication and collaboration abilities.
• Proficiency with Microsoft Excel and PowerPoint.
• Experience with CRM systems and sales enablement tools.
• Experience implementing digital sales tools and AI-powered improvements.
• Ability to manage multiple projects independently.
• Flexibility to adapt to changing business needs.

Responsibilities

• Define and execute global sales strategies and GTM approaches.
• Drive governance, analytics, and operations aligned with Nokia's objectives.
• Lead end-to-end sales processes and drive improvements.
• Design and operationalize AI-powered improvements across sales and ops.
• Optimize sales lifecycle from identification to cash with analytics.
• Lead transformations within matrix organizations.
• Develop sales incentive plans and quota planning.
• Establish and manage pipeline management and data analytics frameworks.
• Lead management reporting and global governance.
• Define and track KPIs for sales operations and SELL process.

Skills

Sales operations experience

Analytical skills

Communication & collaboration

Excel

PowerPoint

CRM systems

AI tools familiarity

Education

Bachelor's degree in business or related field

Tools

CRM systems

Sales enablement tools

AI tools

Job description

Job Description

As a Sales Operations Specialist, you will play a crucial role in supporting the Sales Strategy & Operations (SSO) team at Nokia of America Corp. Your primary focus will be on driving the overall sales strategy, managing strategic planning, and leading business initiatives. You will work closely with the sales and presales teams to position and sell Nokia's solutions to customers, ensuring a coordinated and inclusive customer engagement plan.

How You Will Contribute And What You Will Learn

• Define and execute global sales strategies, Go-to-Market (GTM) approaches, and comprehensive annual and long-range planning
• Drive strategic initiatives for sales governance, analytics, and operations, ensuring alignment with Nokia's overall business objectives and market expansion in enterprise sectors
• Lead the end-to-end sales process, driving continuous process improvements and sales digitalization efforts to maximize sales force efficiency and customer engagement.
• Conceptualize, design, and operationalize innovative solutions such as digital sales assistants and AI-powered process improvements across sales and operations to enhance efficiency and reduce manual workload
• Optimize effectiveness and efficiencies across the sales lifecycle, from opportunity identification to cash, leveraging Analytics, Nokia SELL process, Annual Planning, and Sales Incentive Programs.
• Lead and manage complex reorganizations and transformation programs within a matrix organization, ensuring streamlined accountabilities, responsibilities, and a balanced approach to quality, efficiency, and controls.
• Develop and administer sales incentive plans, quota planning, and special incentive boost programs for a large global sales force
• Establish and manage robust pipeline management and data analytics frameworks, providing critical insights for forecasting, prioritization, and win rates.
• Lead management reporting, global governance, and business reviews, ensuring transparency and accountability across sales units.
• Define and track key performance indicators (KPIs) for sales operations, ensuring adherence to the Nokia SELL process and continuous improvement in execution dynamics.
• Lead competence development globally for ECE sales teams.

Key Skills And Experience

Must have:

• 7+ years of experience in sales operations or a similar role with bachelor's degree in business, Sales, or a related field.
• Good analytical skills and experience with data analysis tools.
• Decent communication, negotiation and collaboration skills, with the ability to build relationships.
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint.
• Knowledge of CRM systems and sales enablement tools is preferred.
• Experience in implementing digital sales tools, AI-powered process improvements, and leveraging machine learning.
• Ability to work independently and manage multiple projects simultaneously.
• Flexibility to adapt to changing business needs and priorities.

Good to have:

• Proven ability to develop and execute global sales strategies, GTM plans, and long-range business planning in a complex, high-growth environment.
• Extensive experience in leading and optimizing the way sales operate for a large, global sales organization.
• Exceptional ability to collaborate with global executive teams, cross-functional stakeholders, and lead diverse, multi-country teams.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.