MS Specialist Core

Nokia; Chennai District; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Flexible and hybrid working schemes

Maternity and Paternity Leave (90 days

Life insurance

Well-being programs

NERGs support

Career & skills development

Coaches & Mentors

Learning environment for growth

Job summary

Nokia Global Delivery operations comprise the NOC Operations for global telecom customers. The role is responsible for end-to-end handling of network operations, providing technical consultation and resolving queries, service tickets and incidents.

You will liaise with multiple teams to ensure network stability, monitor life network performance, and support competence development of local technical teams. Benefits include flexible/hybrid working and extensive employee growth programs.

Qualifications

• Must hold a bachelor’s degree or related field.
• Typically, 7–10 years of hands‑on EPC Cloud Network experience for 4G & 5G.
• Deep knowledge of SGSN/MME, DNS, PCRF, OCS, DRA/DEA, LBS in cloud env.
• In-depth understanding of 3G,4G, LTE, Roaming call flows.
• Expertise in Fault and Configuration Management.
• Fully experienced with Cloud core technology.
• Strong knowledge of telecom protocols including SIP, MAP, CAMEL, Radio access & Diameter.

Responsibilities

• Provide technical Operations support for the Customer Team.
• Manage technical escalations for requests, emergencies and outages.
• Support customer’s network performance and evolution.
• Manage network software and hardware configuration information.
• Act as the primary technical interface to customers, subcontractors and suppliers.
• Collaborate with multiple teams to address operation faults and technical management.

Skills

EPC Cloud Network

4G & 5G Expertise

SIP & Diameter protocols

Fault & Configuration Mgmt

Cloud core technologies

Linux scripting (Perl, Shell)

Technical Escalations

Education

Bachelor's degree or related field

Tools

Linux

Scripting: Perl & Shell

Job description

Nokia Global Delivery operations comprise the NOC Operations (FCAPS) for the global telecom companies from all market segments. CSPs and Enterprise customers are served from the Nokia GDC. Role will be responsible for end-to-end handling of network operations. Providing technical consultation and resolving queries/service tickets/incidents.

Your responsibilities

• Technical Operations support for Customer Team.
• Manages technical escalations for technical requests, emergency cases and outages internally and towards customer
• Support customer’s network performance and evolution.
• Manages network SW and HW configuration information.
• Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations.
• Liaise closely with Multiple teams to work on the operation faults and technical management to ensure the Network stability.
• Monitors and reports customer’s life network performance and acts to ensure network’s availability including e.g. customer SLA fulfilment
• Support and perform competence development of local technical teams.
• Ensure multiple network Element are connected and all functions are working well.
• Handling Critical and Emergency network incidents with stakeholders/Care.

Your skills and experience

Must-Have:

Require a bachelor's degree or related field

Typically, a minimum 7-10 years of hands-on experience on EPC Cloud Network for 4G & 5G

In depth knowledge of SGSN/MME, DNS, PCRF, OCS, DRA/DEA, LBS in cloud env

In depth understanding of 3G,4G, LTE, Roaming call flows

Expertise in Fault and Configuration Management

Fully experienced with Cloud core technology

Strong Knowledge in all Telecom protocols Specially SIP, MAP, CAMEL, Radio access & Diameter.

Nice-To-Have:

Good understanding of the interfaces of 3g,4g

Diameter (AVPs & result code), GTP Protocol knowledge

Comfortable in different versions of Linux and scripting both perl and shell

Well versed with delivery requirements & Challenges in Telecom Operations and Maintenance

Be able to provide product level support and can act as Escalation 24/7 support

Must have performed SPOC level tasks

More information

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

Job Info

• Job Category Customer Services
• Job Schedule Full time
• Job Type Experienced
• Job Identification 35089
• Regular or Temporary Regular

AI Statement: Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.