Sales Operations Specialist

DealHub Ltd.; Dadri; On-site; INR 11,342,000 - 17,013,000; Full time

Job summary

Nokia is seeking a Sales Operations Specialist to support the Sales Strategy & Operations (SSO) team. The role focuses on driving the overall sales strategy, governance, and operations, collaborating with sales and presales to position Nokia solutions globally.

You will lead end-to-end sales processes, implement AI-enabled improvements, and develop analytics to optimize forecasting, win rates, and pipeline management across regions.

Qualifications

• 7+ years in sales operations or a similar role with a bachelor's degree in business or related field.
• Strong analytical skills and experience with data analysis tools.
• Excellent communication, negotiation and collaboration skills.
• Proficient in Excel and PowerPoint; CRM knowledge preferred.
• Experience implementing digital sales tools and AI-powered improvements.

Responsibilities

• Define and execute global sales strategies, GTM approaches, and long-range planning.
• Drive strategic initiatives for governance, analytics, and operations aligned with business goals.
• Lead end-to-end sales processes and optimize workflows to improve efficiency.
• Design and implement digital sales tools and AI-powered improvements.
• Improve sales lifecycle efficiency from opportunity to cash using analytics and processes.
• Lead reorganizations and transformation programs within a matrix organization.
• Develop and administer sales incentive plans and quota planning.
• Establish pipeline management and data analytics frameworks for forecasting and prioritization.
• Lead management reporting, governance, and business reviews across sales units.
• Define and track KPIs for sales operations per SELL process.
• Lead competence development for ECE sales teams.

Skills

Sales operations

Data analysis

Communication

CRM knowledge

Excel

PowerPoint

Education

Bachelor's degree in business or related field

Tools

CRM systems

Sales enablement tools

Microsoft Office

Job description

Job Description

As a Sales Operations Specialist, you will play a crucial role in supporting the Sales Strategy & Operations (SSO) team at Nokia of America Corp. Your primary focus will be on driving the overall sales strategy, managing strategic planning, and leading business initiatives. You will work closely with the sales and presales teams to position and sell Nokia's solutions to customers, ensuring a coordinated and inclusive customer engagement plan.

How You Will Contribute And What You Will Learn

• Define and execute global sales strategies, Go-to-Market (GTM) approaches, and comprehensive annual and long-range planning
• Drive strategic initiatives for sales governance, analytics, and operations, ensuring alignment with Nokia's overall business objectives and market expansion in enterprise sectors
• Lead the end-to-end sales process, driving continuous process improvements and sales digitalization efforts to maximize sales force efficiency and customer engagement.
• Conceptualize, design, and operationalize innovative solutions such as digital sales assistants and AI-powered process improvements across sales and operations to enhance efficiency and reduce manual workload
• Optimize effectiveness and efficiencies across the sales lifecycle, from opportunity identification to cash, leveraging Analytics, Nokia SELL process, Annual Planning, and Sales Incentive Programs.
• Lead and manage complex reorganizations and transformation programs within a matrix organization, ensuring streamlined accountabilities, responsibilities, and a balanced approach to quality, efficiency, and controls.
• Develop and administer sales incentive plans, quota planning, and special incentive boost programs for a large global sales force
• Establish and manage robust pipeline management and data analytics frameworks, providing critical insights for forecasting, prioritization, and win rates.
• Lead management reporting, global governance, and business reviews, ensuring transparency and accountability across sales units.
• Define and track key performance indicators (KPIs) for sales operations, ensuring adherence to the Nokia SELL process and continuous improvement in execution dynamics.
• Lead competence development globally for ECE sales teams.

Key Skills And Experience

Must have:

• 7+ years of experience in sales operations or a similar role with bachelor's degree in business, Sales, or a related field.
• Good analytical skills and experience with data analysis tools.
• Decent communication, negotiation and collaboration skills, with the ability to build relationships.
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint.
• Knowledge of CRM systems and sales enablement tools is preferred.
• Experience in implementing digital sales tools, AI-powered process improvements, and leveraging machine learning.
• Ability to work independently and manage multiple projects simultaneously.
• Flexibility to adapt to changing business needs and priorities.

Good to have:

• Proven ability to develop and execute global sales strategies, GTM plans, and long-range business planning in a complex, high-growth environment.
• Extensive experience in leading and optimizing the way sales operate for a large, global sales organization.
• Exceptional ability to collaborate with global executive teams, cross-functional stakeholders, and lead diverse, multi-country teams.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .