MS Specialist OSS

Nokia; Chengalpattu; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Nokia is seeking an experienced OSS/SQM operations professional to join our Chennai/Tamil Nadu based team. You will handle incident/problem/change/risk management, ensure platform availability, and contribute to performance improvements in a 24x7 environment.

You will work with cross-functional teams, provide guidance, coordinate with service groups and customers, and help maintain SLAs through data administration, testing, and documentation.

Qualifications

• Bachelor's degree or equivalent with 4+ years of experience.
• Strong OSS/SQM operations, maintenance, troubleshooting and performance management.
• Hands-on experience in incident, problem, change, and risk management including root-cause analysis and SLA adherence.
• Knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
• Coordination and communication skills with MS Teams, customers, third-party vendors, and cross-functional teams.

Responsibilities

• Independently performs OSS/SQM operations and maintenance to ensure platform availability and performance.
• Analyzes service performance, identifies root causes, and implements corrective recommendations.
• Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.
• Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.
• Monitors service requests and change requests against SLAs, prioritizes activities, and escalates resources when required to maintain performance.

Skills

OSS/SQM operations

Incident management

SLA adherence

Data administration

Coordination & communication

Education

Bachelor's degree or equivalent

Tools

CMDB

Data cleansing

Backups

Performance tuning

Job description

Job Description

Responsibilities include error monitoring and collection, preventive maintenance, CMDB/data administration, and identification and management of OSS/SQM functions.

How You Will Contribute And What You Will Learn

• Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management.
• Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations.
• Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.
• Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.
• Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.

Key Skills And Experience

Must-have skills:

• Any bachelor's degree or equivalent, with a minimum of 4+ years of experience.
• Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
• Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
• Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
• Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.

Good - To - Have skill :

• Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
• Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
• Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
• Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.