Sales Operations Senior Specialist

Sandoz India; Telangana; Sur place; INR 650 000 - 950 000; Plein temps

Résumé du poste

Sandoz India is seeking an experienced Sales Operations professional to manage order-related activities for B2B customers, ensuring timely and compliant execution of processes. You will contribute to standardization, improvement initiatives, and small projects within Sales Operations.

The role emphasizes end-to-end order-to-cash understanding, cross-functional coordination, and meticulous attention to compliance and quality standards in a pharmaceutical environment.

Qualifications

• 6–8 years of experience in sales ops or supply chain roles.
• Strong knowledge of end-to-end order-to-cash processes.
• Solid understanding of global supply chain, logistics and inventory.
• Experience coordinating cross-functional projects and stakeholder management.

Responsabilités

• Manage customer service activities including forecasting, order management and dunning.
• Ensure timely and accurate processing of customer orders in relevant systems.
• Monitor order-to-cash process and communicate proactively with customers.
• Coordinate with Commercial Directors, supplying sites and internal teams.
• Support visibility of customer priorities and report issues within timelines.
• Contribute to continuous improvement of Sales Operations processes and compliance.
• Independently manage small-scale projects in B2B with structured execution.
• Maintain training materials and support growth initiatives in B2B.

Connaissances

Sales operations

Order management

Stakeholder management

Process improvement

Analytical skills

Formation

Bachelor's degree in Business/Supply Chain/Pharma

Outils

ERP systems

Forecasting tools

CRM

Description du poste

Position Purpose

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Your Key Responsibilities

• Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
• Ensure timely and accurate processing of customer orders using the relevant systems and tools
• Monitor the order-to-cash process for assigned customers to support operational continuity and compliance. Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
• Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
• Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance. Report technical complaints and transport deviations within defined timelines and according to established processes. Prepare for and participate in S&OP meetings, providing relevant order, forecast, and customer information
• Contribute to continuous improvement of Sales Operations processes and service delivery. Maintain strong focus on compliance requirements across all operational activities, ensuring adherence to applicable processes, controls, and quality standards. Independently manage small-scale projects within the B2B environment, ensuring structured execution and alignment with agreed objectives
• Identify and support implementation of improvements to Sales Operations processes. Support implementation of operational changes and introduction of new processes across the organization
• Maintain and continuously improve training materials to ensure accuracy, clarity, and operational relevance. Support projects related to business expansion and growth initiatives within the B2B segment.

What you will bring to the role:

• 6–8 years of experience in sales operations, supply chain, project coordination, or related functions, ideally in a pharmaceutical or GCC environment
• Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows
• Good knowledge of supply chain, logistics, and inventory-related processes in a global environment
• Experience managing operational priorities independently and supporting cross-functional projects
• Strong communication, coordination, and stakeholder management skills
• Experience supporting month-end closing activities and operating within audit-compliant controls
• Strong analytical and structured problem-solving skills
• Ability to identify improvement opportunities and support implementation in a structured way