Sales Operation - Sr Executive

DHR Holding India; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

DHR Holding India in Bengaluru is seeking a Sales Operations - Senior Executive to enable efficient commercial execution across the West region. You will manage end-to-end order processing, SFDC administration, service invoicing, data governance, and reporting, while coordinating with cross-functional teams to ensure accurate and timely transactions.

Based onsite in Bengaluru, you will support the West and South regions of India, engage with partners and customers, and drive data quality and

Qualifications

• Bachelor's degree required in business, commerce, finance, supply chain, life sciences, or related field.
• 5+ years in sales operations, order management, commercial operations, customer support, service invoicing, or related function.
• Proficiency in SFDC or similar CRM, data management, reporting, and Excel.

Responsibilities

• Manage end-to-end order processing, fulfilment coordination, and execution for the West region, ensuring accuracy and timely closure.
• Channel Partner & Customer Engagement: Manage partner and customer coordination, inventory availability, order tracking, and timely resolution of queries.
• Administer SFDC, maintain customer and commercial data, and provide user support to improve system adoption and data quality.
• Manage service invoicing and coordinate with stakeholders to ensure timely, accurate billing and resolution of discrepancies.
• Support sales enablement initiatives, including documentation, process coordination, and operational follow-through.
• Perform data hygiene, analysis, and reporting activities to maintain data accuracy and provide reliable business insights.
• Coordinate with sales, commercial operations, logistics, finance, service, and other internal stakeholders for seamless execution.

Skills

Data governance

Reporting

Cross-functional coordination

Education

Bachelor's degree in business administration, commerce, finance, supply chain, life sciences, or related

Tools

SFDC (Salesforce)

Microsoft Excel

Job description

Job Summary

The Sales Operations - Senior Executive is responsible for enabling efficient commercial execution across the West region through end-to-end order management, SFDC administration, service invoicing, sales enablement support, data governance, reporting, and cross-functional coordination. The role ensures accurate and timely transaction processing, maintains reliable commercial data, and supports stakeholders with actionable business information.

This position reports to the Commercial Operations Manager and is part of the Customer Support team. The role is based in Bengaluru and will be an on-site position supporting the West and South region of India.

Responsibilities

• Manage end-to-end order processing, fulfilment coordination, and execution for the West region, ensuring accuracy and timely closure.
• Channel Partner & Customer Engagement: Manage partner and customer coordination, inventory availability, order tracking, and timely resolution of queries to ensure customer satisfaction.
• Administer SFDC, maintain customer and commercial data, and provide user support to improve system adoption and data quality.
• Manage service invoicing and coordinate with relevant stakeholders to ensure timely, accurate billing and resolution of discrepancies.
• Support sales enablement initiatives, including documentation, process coordination, and operational follow-through.
• Perform data hygiene, analysis, and reporting activities to maintain data accuracy and provide reliable business insights.
• Coordinate with sales, commercial operations, logistics, finance, service, and other internal stakeholders to ensure seamless and timely execution.

Requirements

• Bachelor's degree in business administration, commerce, finance, supply chain, life sciences, or a related discipline.
• Demonstrated experience in sales operations, order management, commercial operations, customer support, service invoicing, or a related function.
• Working proficiency in SFDC or a comparable CRM platform, along with data management, reporting, and Microsoft Excel skills.

It would be a plus if you also possess previous experience in:

• Five or more years of experience in a similar sales operations, commercial operations, order management, or customer support role.
• Understanding of biotechnology, life sciences, diagnostics, or a related field.
• Experience working in a regulated healthcare or medical technology environment and coordinating across multiple business functions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.