Sales Operations Senior Specialist

IN04 (FCRS = IN004) Sandoz Private Limited; Telangana; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Sandoz Private Limited in India seeks an experienced Sales Operations professional to manage order-related activities for B2B customers, ensuring timely and compliant execution of processes. You will support standardization, continuous improvement, and small projects within Sales Operations.

The role requires coordinating with Commercial Directors, supplying sites, and internal functions, while maintaining compliance and driving customer-focused improvements.

Qualifications

• 6–8 years of experience in sales operations, supply chain, project coordination, or related functions, ideally in a pharmaceutical or GCC environment.
• Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows.
• Good knowledge of supply chain, logistics, and inventory-related processes in a global environment.
• Experience managing operational priorities independently and supporting cross-functional projects.
• Strong communication, coordination, and stakeholder management skills.
• Experience supporting month-end closing activities and operating within audit-compliant controls.
• Strong analytical and structured problem-solving skills.
• Ability to identify improvement opportunities and support implementation in a structured way.

Responsibilities

• Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning.
• Ensure timely and accurate processing of customer orders using relevant systems.
• Monitor the order-to-cash process to support continuity and compliance.
• Maintain proactive communication with customers and respond to inquiries.
• Coordinate with Commercial Directors, supplying sites, and internal functions to support orders.
• Support visibility of customer priorities and business relevance.
• Report technical complaints and transport deviations within defined timelines.
• Prepare for and participate in S&OP meetings with order, forecast, and customer information.
• Contribute to continuous improvement of Sales Operations processes.
• Maintain compliance with processes, controls and quality standards.
• Independently manage small-scale projects within the B2B environment.
• Identify and support improvements to Sales Operations processes.
• Support implementation of operational changes and new processes.
• Maintain and improve training materials.

Skills

Accounts Receivable

Calls Handling

Customer Care

Customer Experience

CRM Software

Customer Requirements

Customer Service

Sales

Salesforce CRM

Microsoft Excel

Microsoft Access

Relationship Building

Tools

Salesforce CRM

Job description

Job Description Summary

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Job Description Position Purpose

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Your key Responsibilities

• Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements.
• Ensure timely and accurate processing of customer orders using the relevant systems and tools.
• Monitor the order-to-cash process for assigned customers to support operational continuity and compliance.
• Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries.
• Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities.
• Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance.
• Report technical complaints and transport deviations within defined timelines and according to established processes.
• Prepare for and participate in S&OP meetings, providing relevant order, forecast, and customer information.
• Contribute to continuous improvement of Sales Operations processes and service delivery.
• Maintain strong focus on compliance requirements across all operational activities, ensuring adherence to applicable processes, controls, and quality standards.
• Independently manage small-scale projects within the B2B environment, ensuring structured execution and alignment with agreed objectives.
• Identify and support implementation of improvements to Sales Operations processes.
• Support implementation of operational changes and introduction of new processes across the organization.
• Maintain and continuously improve training materials to ensure accuracy, clarity, and operational relevance.
• Support projects related to business expansion and growth initiatives within the B2B segment.

Essential Requirements

• 6–8 years of experience in sales operations, supply chain, project coordination, or related functions, ideally in a pharmaceutical or GCC environment.
• Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows.
• Good knowledge of supply chain, logistics, and inventory-related processes in a global environment.
• Experience managing operational priorities independently and supporting cross-functional projects.
• Strong communication, coordination, and stakeholder management skills.
• Experience supporting month-end closing activities and operating within audit-compliant controls.
• Strong analytical and structured problem-solving skills.
• Ability to identify improvement opportunities and support implementation in a structured way.

Skills Desired

• Accounts Receivable
• Calls Handling
• Curiosity
• Customer Care
• Customer Experience
• Customer Relationship Management (CRM) Software
• Customer Requirements
• Customer Service
• Efficiency
• Installations (Computer Programs)
• Microsoft Access
• Microsoft Excel
• Mobile Devices
• Relationship Building
• Sales
• Salesforce Crm

Our Purpose here at Sandoz is pioneering access for patients. As the global leader in 'off-patent' high quality medicines, we are able to make medicine more affordable and accessible. Our broad global portfolio comprises of approximately 1,300 quality biosimilar and generic medicines, enabling us to provide more than 900 million patient treatments across 100+ countries per year, and while we are proud of this achievement, we have an ambition to do more! Powered by our talented and ambitious colleagues, who, in return for dedication and skills, experience a flexible, collaborative & inclusive culture where diversity of thought is welcomed and where personal growth is nurtured!