Sales Operations Manager

Zafify; Haryana; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive base

Direct access to founders

Product roadmap visibility

Strong career trajectory

Job summary

Zafify is looking for a Sales Operations Manager to own the systems, data, and process discipline that turn pipeline into predictable revenue and a seamless customer journey across Sales, Customer Success, and Marketing. You will support the sales team, manage CRM, analyze funnel performance, and drive improvements to boost conversions and onboarding handovers.

This role offers direct access to founders and a fast-growing product with measurable ROI.

Qualifications

• 2-3 years of experience in B2B SaaS across sales, operations, or related roles.
• Hands-on experience supporting sales cycles, client interactions, or deal execution.
• Strong analytical mindset with the ability to derive actionable insights from data.
• Ability to work closely with sales teams and drive execution.
• Strong communication, coordination, and problem-solving skills.
• High ownership mindset and attention to detail.

Responsibilities

• Support the sales team in driving new business opportunities and improving deal conversions.
• Work alongside sales representatives on pipeline movement, follow-ups, and deal progression.
• Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue.
• Identify gaps in the sales funnel and implement improvements to increase efficiency.
• Collaborate with Marketing and Customer Success to improve lead quality and onboarding handover.
• Monitor and improve the end-to-end customer lifecycle — from lead generation to retention.
• Ensure alignment between sales execution and backend processes.

Skills

CRM systems

Data analysis

Cross-functional collaboration

Ownership mindset

Sales support

Tools

CRM tools

Job description

Sales Operations Manager

Sit at the intersection of Sales, Customer Success, and Marketing — owning the systems, data, and process discipline that turn pipeline into predictable revenue and a seamless customer journey.

RESPONSIBILITIES

• Support the sales team in driving new business opportunities and improving deal conversions
• Work alongside sales representatives on pipeline movement, follow-ups, and deal progression
• Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue
• Identify gaps in the sales funnel and implement improvements to increase efficiency
• Collaborate with Marketing and Customer Success to improve lead quality and onboarding handover
• Monitor and improve the end-to-end customer lifecycle — from lead generation to retention
• Ensure alignment between sales execution and backend processes

WHAT WE’RE LOOKING FOR

• 2-3years of experience in B2B SaaS across sales, operations, or related roles
• Hands-on experience supporting sales cycles, client interactions, or deal execution
• Strong analytical mindset with the ability to derive actionable insights from data
• Ability to work closely with sales teams and drive execution
• Strong communication, coordination, and problem-solving skills
• High ownership mindset and attention to detail

WHAT WE OFFER

• Competitive base
• Direct access to founders, product roadmap and sales strategy
• Work with a product with clear use-case fit and proven ROI
• Growing demand and strong career trajectory