Sales Operations Executive

Airowire Networks PVT LTD; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Airowire Networks PVT LTD in Bengaluru is seeking a detail-oriented Sales Operations Executive to optimize CRM-driven processes. You will manage Zoho CRM, ensure data integrity, and transform business requirements into usable reports.

You will work with Sales, Marketing, and Leadership to improve forecasting, automate workflows, and drive efficiency across the sales lifecycle. The role offers growth opportunities and exposure to global customers as the company expands its IT infrastructure and

Qualifications

• 1-3 years in Sales Operations or CRM administration.
• Hands-on Zoho CRM experience mandatory.
• Strong analytical mindset and reporting skills.
• Excellent communication and stakeholder management.

Responsibilities

• Manage Zoho CRM data accuracy and reliability.
• Analyze CRM workflows and implement improvements to boost efficiency.
• Create CRM reports, dashboards, and performance metrics for leadership and sales teams.
• Support lead management, opportunity tracking, and pipeline monitoring.
• Configure and optimize CRM automation, workflows, and business rules.
• Collaborate with stakeholders to translate business requirements into CRM solutions.
• Conduct regular data quality audits and ensure process compliance.
• Provide user support and training for CRM users across teams.
• Develop and document sales processes, SOPs, and best practices.
• Generate periodic business insights and operational reports for decision-making.
• Drive continuous improvement initiatives to streamline sales operations.

Skills

Sales operations

CRM Administration

Data analysis

Stakeholder management

Process improvement

Education

Bachelor’s degree in Business Administration or related field

Tools

Zoho CRM

Job description

Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore.
We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.

Why Join Us?

• Join a company that values your growth and offers continuous learning opportunities
• Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide.
• Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development
• Competitive compensation package with abundant opportunities for professional growth and advancement.

For more information, please visit us at www.airowire.com or on our LinkedIn page at
https://www.linkedin.com/company/airowire-network/

About the Role

We are looking for a detail-oriented and analytical Sales Operations Executive to support and optimize our sales processes through effective CRM management and operational excellence.
The ideal candidate will have hands‑on experience with Zoho CRM, a strong understanding of sales operations, and the ability to identify process gaps and implement improvements that
enhance productivity, reporting accuracy, and overall sales efficiency. This role will work closely with Sales, Marketing, Customer Success, and Leadership teams to ensure seamless CRM operations, data integrity, process automation, and business reporting.

Key Responsibilities:

• Manage and maintain Zoho CRM to ensure data accuracy, consistency, and reliability.
• Analyze existing CRM workflows, processes, and system utilization; recommend and implement improvements to enhance operational efficiency.
• Create and manage CRM reports, dashboards, and performance metrics for leadership and sales teams.
• Support lead management, opportunity tracking, sales pipeline monitoring, and data governance activities.
• Configure and optimize CRM automation, workflows, approval processes, and business rules.
• Collaborate with stakeholders to understand operational challenges and translate business requirements into CRM solutions.
• Conduct regular audits to ensure CRM data quality and process compliance.
• Provide user support, troubleshooting, and training for CRM users across teams.
• Develop and document sales processes, SOPs, and best practices.
• Generate periodic business insights and operational reports to support decision‑making.
• Drive continuous improvement initiatives to streamline sales operations and improve team productivity.
• Coordinate with internal teams to ensure smooth execution of sales operations activities.

Qualifications & Required skills

• Bachelor’s degree in Business Administration, Commerce, Management, Information Systems, or a related field.
• 1-3 years of experience in Sales Operations, CRM Administration, Business Operations, or a related role.
• Hands‑on experience working with Zoho CRM is mandatory.
• Proven experience in analyzing CRM processes and implementing operational improvements.
• Good understanding of CRM workflows, automation, reports, dashboards, and sales lifecycle processes.
• Strong analytical mindset with the ability to identify trends, inefficiencies, and opportunities for optimization.
• Excellent communication and stakeholder management skills.
• Experience supporting sales teams in a fast‑paced environment is preferred.
• Demonstrated ability to drive CRM process improvements and operational efficiencies through Zoho CRM.