Sales Operations Coordinator

Archatlas; Mumbai; On-site; INR 400,000 - 800,000; Full time

Job summary

Archatlas in Mumbai is seeking a Sales Operations Executive to support the sales team by managing enquiries, quotations, orders, and cross-functional coordination to ensure a smooth sales process.

You will maintain records, generate MIS dashboards, and help improve processes, providing timely updates to stakeholders and enabling the team to deliver an excellent customer experience.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Engineering, or related field.
• 25 years of experience in Sales Operations, Sales Coordination, Commercial Operations, Inside Sales, or Customer Support.
• Experience in construction, building materials, fenestration, interiors, manufacturing, or project-based industry is preferred.

Responsibilities

• Coordinate with sales channels to manage enquiries and track leads.
• Prepare and review quotations with pricing, product specifications, and approvals.
• Process orders and maintain complete supporting documents.
• Prepare daily, weekly, and monthly sales reports and dashboards.
• Develop SOPs and identify bottlenecks for improvements.

Skills

Sales coordination

CRM data accuracy

Reporting & dashboards

Process improvement

Customer communication

Education

Bachelor's degree in Business Administration, Commerce, Engineering, or related field

Tools

CRM software

Job description

Role & responsibilities

Position Summary

The Sales Operations Executive is responsible for supporting the sales team by ensuring efficient management of enquiries, quotations, sales documentation, order processing, and coordination with internal departments. The role focuses on streamlining the sales process, maintaining accurate records, preparing reports, and enabling the sales team to deliver an excellent customer experience.

Key Responsibilities

Sales Coordination

• Manage and track enquiries received from various sales channels.
• Coordinate with the sales team to ensure timely follow-up and closure of opportunities.
• Assign and monitor leads while maintaining accurate sales records.
• Ensure smooth communication between sales, design, procurement, and project execution teams.

Quotation & Order Management

• Prepare and review quotations based on approved drawings and customer requirements.
• Coordinate with the technical team for pricing, product specifications, and commercial approvals.
• Process confirmed sales orders and ensure all supporting documents are complete.
• Maintain quotation and order databases with proper version control.

Customer Support

• Act as the primary point of contact for customer enquiries related to quotations, order status, and documentation.
• Coordinate with customers to obtain required approvals and project information.
• Ensure timely communication throughout the order lifecycle.

Reporting & MIS

• Prepare daily, weekly, and monthly sales reports and dashboards.
• Track lead conversion, quotation status, order pipeline, and sales performance.
• Maintain CRM data accuracy and generate management reports.
• Analyse sales data and identify opportunities for process improvement.

Process Improvement

• Develop and maintain standard operating procedures (SOPs) for sales operations.
• Identify bottlenecks in the sales process and recommend improvements.
• Ensure compliance with company policies and documentation standards.

Preferred candidate profile

• Bachelor's degree in Business Administration, Commerce, Engineering, or a related field.
• 25 years of experience in Sales Operations, Sales Coordination, Commercial Operations, Inside Sales, or Customer Support.
• Experience in the construction, building materials, fenestration, interiors, manufacturing, or project-based industry is preferred.